Administrative Assistant - Scheduling

NEW U THERAPY CENTER & FAMILY SERVICES


Date: 1 day ago
City: Remote
Contract type: Full time
Remote
Name of Company: New U Therapy Center & Family Services

New U Therapy Center & Family Services' mission is to help individuals, couples, and their families with their mental health needs in order to improve the quality of their life. We are a group practice that provides quality mental health services. Our focus is to be a modern and innovative mental health clinic that offers all needed services in one place for a person to be well and happy.

We are a multidisciplinary, multiplication, and telehealth clinic in the state of California. We are located in the beautiful cities of Valencia, Westlake Village, and Torrance. We are blessed to work with mid to high-income populations, where you can focus on the clinical work in a friendly environment and a beautiful clinic.

Please read more about New U Therapy Center & Family Services here:www.newutherapy.com

Job Responsibilities:

  • Verifies patient insurance eligibility and benefit coverage;
  • Review scheduled Intakes and Follow-Up appointments on Clinician calendars
  • Review completed packets for compliance for scheduled patients for complete documentation and consent prior to scheduled visits
  • Answers all inquiries and explains all the various services offered
  • Long inquiries on Referral Tracker, including contact and insurance information;
  • Takes and enters all information, including contact and insurance information into system
  • Track referral sources of new patients and maintain log for reporting
  • Manages scheduling of new and follow-up appointments for clinical providers
  • Obtain initial pre-authorization and concurrent authorizations from insurance for patients in treatment, enter into the system to ensure no gaps in coverage
  • Contact patient or guarantor and advise of financial responsibility: deductible, copays, co-insurance or other insurance payment responsibilities including out-of-network insurance options
  • Manage and update patients’ general information and medical insurance changes in the electronic system
  • Coordinate and enter information for requests for patients’ records and other documents requests. Forwards to the appropriate provider with the records request for completion
  • Manage pharmacy and insurance medication authorization and refills
  • Manages email and mail traffic, distributes accordingly
  • Scans, uploads, copies, and prints various documents
  • Maintains the front desk, reception, and waiting areas
  • Manages multi-line phone calls
  • Performs varied administrative and front desk duties for a medical office
  • Do customer service and sales
  • Creates and applies charges from the daily copay sheet and reconcile into the electronic system

Skills:

  • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
  • Service Orientation - Actively looking for ways to help people
  • Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do
  • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Attention to Detail – Able to follow processes and routines
  • Comprehension and Expression - The ability to comprehend and communicate information and ideas so others will understand
  • Active Learning - Understanding the implications of new information for both current and future problem-solving and decision-making
  • Time Management - Managing one's own time effectively
  • Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong
  • Deductive Reasoning - The ability to apply general rules to specific problems to produce answers that make sense
  • Computer Skills – Must be proficient in using common programs such as Microsoft Word and Excel, Google Docs, and be able to operate basic office machines such as a copier and printer

Qualifications:

  • Proven experience as a Virtual Assistant or relevant role
  • Verification of insurance eligibility experience is required
  • Knowledge of online calendars and scheduling (e.g. Google Calendar) in a healthcare environment
  • Excellent phone, email, and instant messaging communication skills
  • Excellent time management skills
  • Solid organizational skills
  • Knowledge of electronic health records
  • Have customer service and sales experience
  • English speaking preferred

Rate:

$3.00 per hour, full-time

Benefits:

  • Possible raise of pay
  • $10.00 per month for internet allowance assistance after 90 days
  • Additional $20.00 per month for health allowance plus 5-day vacation leave and 3-day sick leave credits (not convertible to cash) if passed the annual evaluation
  • Promotions
  • Teleremote work

Core Values:

Apply now with your resume!

New U Therapy Center & Family Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all.

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