Administration & Rostering Officer

Discover 100% YOU with MicroSourcing!

Position: Administration & Rostering Officer

Location: Cagayan De Oro (SM CDO Downtown)

Work Setup & Shift: Onsite | Nightshift

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off with cash conversion, group life insurance, and performance bonuses.
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Your role

As an Administration & Rostering Officer, you will:

• Act as the first point of contact for participant inquiries and manage the Lifestyle Support inbox
• Assist in rostering supports for participants and managing shift replacements
• Handle the management of participant and staff on-call phone lines (including out-of-hours support)
• Be involved in the recruitment process and match worker skills to participant support needs
• Monitor Workforce availability and maintain an understanding of the Lifestyle Support Workforce
• Check workforce timesheets against services provided
• Ensure accurate service delivery entries (e.g., cross-checking sessions in Lumary) and operational process checking
• Maintain the accuracy and communication between systems
• Follow up with the workforce on operational tasks like incomplete case notes or unrecorded kilometers.
• Perform general administrative tasks (e.g., updating client records) and delegated rostering duties

What You Need:

Non-negotiables:

• Ability to engage with people living with disability as a first point of contact for the Lifestyle Support team.
• Ability to demonstrate sound practical knowledge of case management systems (such as easyemployer, Salesforce); time and attendance systems, and payroll systems.
• Experience in the use of rostering systems or systems relating to scheduling, rostering and planning.
• Excellent interpersonal, written and oral communication skills.

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique, authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth.

Join us in celebrating YOU and your 100%!

For more information, visit https://www.microsourcing.com/

Terms & conditions apply.*Terms & conditions apply