Admin Staff - Strata Assistant

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!

At Acquire Intelligence, our mission is to help business work smarter.

We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.

Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.

If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.

Advance Your Career - Join us today and be part of a team where your work makes an impact!

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun!

• HMO coverage for you and your family**
• Yearly Kick Off Parties with major giveaways (like the car in 2023)
• Get recognized through our ‘Value Awards’
• Grow your career - yes, we love to promote internally
• Do meaningful work and collaborate with the best
• 900 promotions given each year
• 2,700+ leadership training courses
  
  

Role Purpose: The Strata Assistant plays a critical role in supporting the management and operation of strata properties, providing day to day support to Strata Managers, ensuring services are provided in accordance with company policies and relevant legislation. The role includes drafting and sending breach notices, remedial work letters, and other communications to clients and contractors, assisting with maintenance, preparing management documents, and supporting meetings. The Strata Assistant also provides essential support in managing a strata portfolio, liaising with owners, tenants, and contractors, and ensuring compliance with the Strata Schemes Management Act and other regulations. It is not the intention of the position description to limit the scope or accountabilities of the position but to highlight the most important aspects of the position. The aspects mentioned herein may be altered in accordance with the changing requirements of the role.

Key Areas of Accountability Area Activities/Tasks Strata Portfolio Management Assistance

• Assist in the management of the Strata Portfolio in accordance with company policies and procedures.
• Maintain all records and filing in accordance with relevant Acts, including the Strata Schemes Management Act. Correspondence & Documentation
• Draft and send breach notices, remedial work letters, and other communications in a timely and accurate manner.
• Prepare and issue Notice to Comply documents for Owners Corporations.
• Generate and issue Section 184 Certificates.
• Issue maintenance orders on behalf of Owners Corporations.
• Prepare management agency agreements and assist in setting up new buildings. Client & Stakeholder Inquiries
• Respond to client inquiries via phone, email, or in person, providing professional and efficient customer service.
• Assist with maintenance of common property, including addressing complaints, general requests, maintenance issues, emergency repairs, etc.
• Build and maintain strong relationships with owners, tenants, contractors, and other stakeholders. Repairs, Maintenance & Quotations
• Coordinate repairs and maintenance activities, ensuring work orders are clear, precise, and completed on time.
• Request quotations on behalf of Owners Corporations for required work and services.
• Liaise with contractors and suppliers to ensure repairs and services meet the required standards. Meeting Support
• Assist in the preparation and organisation of meetings, including attendance, vote counting, and minute-taking.
• On rare occasions, the role may require attendance at meetings outside of regular office hours.
• Chair meetings when a Strata Manager is not available, ensuring that all decisions are accurately recorded and actions are taken
  
  

Financial Assistance

• Assist with the payment of invoices to tradespeople, with committee and manager’s approval. Functional Requirements & Location: Functional Must have capacity to meet the physical demands of the role, including but not limited to:
• Regular sitting, standing and walking.
• Able to navigate stairs, including walking up and down as required.
• Perform basic housekeeping tasks such as bending, reaching, squatting, and lifting. Location The location of this position may change based on business needs. Neighbourly reserves the right to modify the work location or require employees to work from different locations or remotely, as determined by the Neighbourly’s operational requirements. Employees will be notified of any significant changes to the location in a timely manner
  
  

Essential Requirements

Experience

• Previous experience dealing directly with clients, addressing inquiries, and providing high-level customer service. Communication Skills
• Written Communication: Drafting clear and professional correspondence and documentation.
• Verbal Communication: Strong phone and face-to-face communication skills Key Attributes
• Ethical Integrity: Adherence to high ethical standards, maintaining confidentiality and compliance with all relevant laws and company policies.
• Organisational Skills: Exceptional ability to manage multiple tasks, prioritise responsibilities, and ensure all deadlines are met.
• Attention to Detail: Meticulous in reviewing documents, ensuring accuracy in record-keeping, and providing precise communications.
• Problem Solving: Proactive in identifying and addressing issues, offering effective solutions to challenges as they arise.
• Customer Focused: A strong commitment to providing excellent service and building lasting relationships with clients and contractors.
• Adaptability: Able to manage change and
  
  

What We Value

We’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:

• Curious and Clever: Smart questions spark smart solutions.
• Entrepreneurial Energy: Think like an owner. Solve like a founder.
• Fast with Intent: We move fast and deliver real results.
• Laugh and Learn: We don’t take ourselves too seriously, just our results.
  
  

What are you waiting for?

Come for a career, stay for the fun!

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