Acct Receivable Spec I
RealPage, Inc.
Date: 2 weeks ago
City: Cebu City
Contract type: Full time
Overview
The Accounts Receivable Specialist (AR Specialist) collects on outstanding accounts receivable by communicating with clients to resolve issues. The AR Specialist is responsible for all aspects of collections, identifying customer billing issues and will be accountable for reducing the accounts receivable delinquency of assigned accounts. The AR Specialist must be able to effectively communicate in a professional manner with both internal and external customers providing exceptional customer service.
Responsibilities
The Accounts Receivable Specialist (AR Specialist) collects on outstanding accounts receivable by communicating with clients to resolve issues. The AR Specialist is responsible for all aspects of collections, identifying customer billing issues and will be accountable for reducing the accounts receivable delinquency of assigned accounts. The AR Specialist must be able to effectively communicate in a professional manner with both internal and external customers providing exceptional customer service.
Responsibilities
- Contacts customer via calls, send out emails to follow up Past Due accounts in the assigned portfolio.
- Ensures timely collections to include escalation, managing customer relationships and account research.
- Forwards any accompanying offsets/adjustments to appropriate personnel. Research disputed delinquent account balances.
- Looks for the best solution in order to facilitate early payments.
- Recommends accounts that needs escalated collection effort.
- Recommends accounts for 3rd Party Collections.
- Answer inbound calls timely. Independently analyze each assigned account and execute a plan for collection and reconciliation appropriately.
- Requires discussions with product if a payment arrangement is requested.
- Payment reconciliation.
- Accountable for all aspects of contacting clients, account reconciliation including billing research, credit request submission and cash application analysis.
- Interacts frequently with inter-departmental associates for the purpose of resolving outstanding issues.
- Will determine which accounts to put on hold due to non-payment.
- Work closely with Management team to maximize collections and provide weekly reports Interpret and understand contract terms to maximize collections.
- Perform related duties and special projects as assigned. Update weekly report to provide account updates.
- Adheres to division of support’s defined metrics.
- Portfolio Size Assignment: Minimum $1,000,000 and approximately 600 accounts.
- Minimum of 2 years’ experience in Business-to-Business Accounts Receivable Collections required.
- Strong knowledge of collection processes and AR Policies & Procedures.
- Excellent Customer Service Skills.
- Research and reconciliation skills required.
- Excellent negotiation and customer service skills required.
- Average proficiency with MS Excel and Microsoft Office Suite required.
- Excellent verbal and written communications skills.
- Strong attention to detail and excellent follow-up skills required.
- Ability to prioritize and manage multiple tasks.
- Must be able to work well with individuals at all levels inside and outside of the organization.
- Self-Starter with the ability to work with minimal supervision.
- Flexible to work overtime as required.
- Willing to work in night shift. Salesforce Experience a plus.
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Patient Services Representative
Harris Computer,
Cebu City
11 hours ago
Responsibilities Use various tools and processes to complete data migrations from different data sources Work with clients to understand their data requirements and develop data strategies to meet those requirements Develop and maintain databases, data models, and data dictionaries Analyze data to identify trends and insights that can help our clients make better recommendations Collaborate with cross-functional teams to ensure...
WordPress Support Representative
one.com,
Cebu City
2 days ago
RequirementsHigh School Diploma, general education degree or equivalentMinimum of 2 years’ experience with Customer service.Minimum of 1 year experience with CMS (e.g. Joomla, Wordpress, Drupal, Laravel)Advance knowledge of Web Hosting & fundamental knowledge in SEO.Intermediate communication skillsInterpersonal skillsTechnical skills (Hosting services/Troubleshooting WordPress, SSH, WP Cli, DNS, PHP, and Database)Great attention to detailAbility to multitask.Competencies RequiredHandling email and chat queues efficientlyUnderstand...
Support & Deployment Engineer - Cebu
Azeus Systems Limited,
Cebu City
2 days ago
The Support & Deployment Engineer will undergo intensive on-the-job training and mentoring to prepare him for the following responsibilities:Deploy, maintain, and support Azeus software and services, both On Cloud and On PremiseSetup and maintain project hardware and software base on established procedures and specificationsMaintain technical documents and specifications of infrastructure and customer detailsMonitor systems using monitoring tools and provide support,...
