Accounts Receivable and Collections Specialist

Join Our Team as an Accounts Receivable and Collections Specialist and work onsite in Davao!

At Connext Global Solutions, we’re not just about outsourcing — we’re about innovating and elevating business processes for world-class companies across diverse industries, including Title and Escrow, Healthcare, Produce Distribution, Retail & Fashion, Design Consulting, and Finance. Now, we’re looking for a dedicated Accounts Receivable and Collections Specialist to support our US-based client and grow with u

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Why Connex

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Competitive Compensation and Annual Incre

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nus Company-Provided Equipm

ent 25% Night Differential

Pay Life and HMO Insurance Cover

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The Collections Specialist is responsible for managing the full collections process, with a primary focus on clearing aging receivables over 120 days for small business-to-business clients. The role ensures timely and accurate application of payments, resolves account issues, and maintains clean account balances. It requires collaboration with internal teams and clients to deliver accurate reporting and support efficient revenue cycle operati

ons.
Responsibil

ities• Manages and captures ACH/Wire/Credit Card and lockbox payments in a timely and accurate ma

nner.• Generates payment journals and reconciles with Adobe Pro for accu

racy.• Maintains client accounts by applying payments, clearing aged items, and offsetting credits and de

bits.• Conducts audits of cash posting entries to ensure accuracy and timely pos

ting.• Monitors AR team Outlook inbox to respond to inquiries and escalate as ne

eded.• Downloads, saves, and balances bank-related files to ensure reconcilia

tion.• Balances incoming receivables to separate bank deposits for financial rec

ords.• Maintains logbooks and spreadsheets to track payment acti

vity.• Performs monthly account reconciliations and investigates discrepan

cies.• Pulls invoices from the accounting or ERP sy

stem.• Prepares statements to send to clients for collect

ions.• Follows up with clients via email using templates and voice (via MS Te

ams).• Identifies causes of delay and proposes applicable resolut

ions.
Qualifications and Requir

ements• Applies customer service and credit/collections experience to resolve account i

ssues.• Utilizes Microsoft Excel for reporting, reconciliation, and payment tra

cking.• Familiar with ERP systems (e.g., QuickBooks, Oracle, SAP) for billing work

flows.• Uses Microsoft Outlook and MS Teams for communication and inquiry han

dling.• Listens attentively, assesses issues, and responds with profession

alism.• Resolves discrepancies with sound judgment and analytical thi

nking.• Collaborates with cross-functional teams to improve payment proce

ssing.• Manages time well, meets deadlines, and adapts in a fast-paced enviro

nment.• Clear and coherent in both written and verbal communications skills including a pleasant phone demeanor to enhance customer interac