Accounting Team Lead - AP/AR

Job Summary

KDCI Outsourcing is hiring an Accounting Team Lead (AP/AR) to oversee daily accounts payable and accounts receivable operations while leading a team supporting US-based clients in a BPO environment. This role goes beyond task execution and requires a strong understanding of service delivery, client expectations, and operational impact.

The Accounting Team Lead is responsible for ensuring accurate processing, consistent service levels, and continuous improvement across AP/AR functions. Success in this role is measured by the ability to anticipate issues, guide the team effectively, communicate clearly with stakeholders, and deliver reliable, high-quality service aligned with SLAs and KPIs.

Key Responsibilities

Client & Stakeholder Management

• Serve as the primary point of contact for clients, managing escalations, inquiries, and regular updates.
• Maintain timely, clear, and professional communication regarding deliverables, timelines, and issues.
• Ensure client expectations align with agreed SLAs, KPIs, and service standards.
• Represent AP/AR operations with a strong understanding of how financial processes support business performance.

Team Leadership & Development

• Supervise, mentor, and coach AP/AR Specialists to drive performance, accuracy, and efficiency.
• Conduct regular performance reviews and provide clear, actionable feedback.
• Support onboarding, training, and ongoing knowledge-sharing initiatives.
• Promote accountability, ownership, and collaboration within the team.
• Act as the first escalation point for team-related concerns.

Process & Operations Management

• Oversee daily AP/AR operations, including invoice processing, payments, billing, collections, and account reconciliations.
• Monitor team performance against KPIs, SLAs, and quality standards.
• Ensure compliance with US accounting standards, client-specific policies, and internal controls.
• Identify process gaps and recommend improvements to enhance efficiency, accuracy, and scalability.
• Coordinate closely with internal stakeholders to ensure consistent and reliable service delivery.

Job Requirements

Education & Experience

• Bachelor’s degree in Accounting, Finance, or a related field.
• 1–3 years of full accounting experience with direct exposure to US companies or clients.
• Proven experience leading, coordinating, or acting as a senior resource for an AP/AR team.
• Demonstrated understanding of BPO operations, client delivery models, and service-level management.

Knowledge, Skills & Abilities

• Strong understanding of end-to-end AP/AR cycles, including billing, collections, and reconciliations.
• Hands-on experience with QuickBooks and Microsoft Dynamics.
• Strong business acumen with the ability to link accounting processes to operational and client outcomes.
• Excellent written and verbal communication skills for client-facing interactions.
• Strong organizational, prioritization, and problem-solving abilities.

Work Ethics & Traits

• Proactive and Accountable – Takes ownership of deliverables and follow-through.
• Detail-Oriented – Maintains accuracy while meeting deadlines.
• Leadership-Oriented – Balances empathy with firmness in people management.
• Client-Focused – Understands the impact of financial operations on client satisfaction.
• Professional and Reliable – Builds trust with clients and internal stakeholders.