Account Relationship Manager

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Pay Band: 6/G

Salary: from Php 60,804 per month

Country/Location: Taguig City, Philippines

Department: Exams

Contract Type: Indefinite

Closing Date: Sunday, 09 November 2025- 23:59 Philippine Time (GMT +8)

Role Description/Purpose

The purpose of this role is to manage a pipeline of qualified opportunities to win new business, as well as a portfolio of existing accounts to retain and grow income, ensuring we deliver on customer goals.

This role will collaborate with stakeholders across our Examinations and English business to sell solutions that encompass our E&E products. It will also work closely with various stakeholder groups during solution design, proposal/budget development, and throughout delivery.

The role holder will serve as the key point of contact for the B2B (business to business) accounts they manage, both internally and externally.

Role Accountabilities

We’re looking for a dynamic and results-driven Account Manager to lead business development efforts within a designated territory or region. In this role, you will contribute to the development and execution of our B2B sales strategy, helping shape business planning and income targets across multiple business units. You will be responsible for implementing sales strategies tailored to your market, industry, and product portfolio, using data-driven insights to inform regional priorities and drive performance.

As a key player in business development, you will identify and act on new opportunities, leveraging internal and external networks and monitoring tender sources. You will manage a pipeline of prospects, engage with key stakeholders, and lead the full sales cycle from pitching and negotiating to closing deals. Working across teams, you will help design solutions that meet customer requirements and collaborate with marketing colleagues to develop annual plans that support sales targets.

You will take ownership of achieving sales goals by coordinating with stakeholders to ensure operational readiness and customer experience excellence. This includes managing solution design, negotiating commercial contracts, and recommending improvements to enhance delivery and efficiency. As the main point of contact for B2B clients, you will build strong relationships, lead account planning, and support retention and growth through regular engagement and post-delivery evaluation. You will also identify opportunities to cross-sell other British Council products and services that add value to the partnership.

In addition, you will capture and manage client data in CRM (Customer Relationship Management) systems, provide regular insights to support continuous improvement, and coordinate internal teams to ensure high-quality service delivery. If you are passionate about strategic sales, customer success, and cross-functional collaboration, we invite you to join our team and help shape the future of our Examinations and English business across the region.

Qualifications & Experience

Education: University degree or equivalent in a relevant subject or discipline

Certification and Professional Qualifications: Sales or Marketing qualifications

Knowledge and Experience

Essential

• 3+ years of sales experience to include some experience of B2B sales
• Familiarity with Salesforce or use of similar CRM
• Proficiency in Microsoft office programs
  
  

Desirable

• Solution-sales experience in large sectors (e.g financial services, media, pharmaceuticals tourism, government sector etc)
  
  

Languages: Proficiency in the local language at C2 level for both speaking and writing, and English proficiency at B2/C1 level for speaking and writing.

Further Information

Right to Work: Locally recruited

Applications are welcomed from candidates currently in this location with a natural right to work.

Applications are also welcomed from candidates currently based in other British Council country offices. However, please note candidates must have a natural right to work in the country, on a permanent basis, as immigration clearance and/or on-going visa support is not provided by the British Council for this role. Relocation support is also not provided.

Interview Dates: Interviews are likely to take place between 20 November 2025 and 21 November 2025. Please note that interview schedules are subject to change.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email [email protected]