Account Recovery Manager
Globe Telecom
Date: 1 week ago
City: Taguig
Contract type: Full time
At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.
Job Description
The Account Recovery Manager focuses on reducing the Outstanding Balance (OB) curing process for Mid-journey and Trailblazer accounts, prioritizing high-revenue potential accounts. The objective is to proactively address and resolve high OB challenges, reduce delinquency (DQ) rates, and enable the successful completion of sales opportunities.
DUTIES AND RESPONSIBILITIES:
Responsibilities:
Develop and manage the project plan, timeline, and deliverables.
Coordinate communication among stakeholders.
Monitor progress and ensure adherence to goals.
Address risks and roadblocks proactively.
Facilitate regular status updates and reporting.
Responsibilities:
Identify high-potential accounts through data segmentation.
Track OB trends, delinquency rates, and curing success metrics.
Generate actionable insights to prioritize accounts.
Create dashboards and reports for decision-making.
Responsibilities:
Contact customers with high OB to understand challenges and propose solutions.
Negotiate payment plans or offer incentives to reduce balances.
Document customer interactions and feedback.
Collaborate with sales teams to align curing efforts with sales opportunities.
Responsibilities:
Validate outstanding balances and confirm high-priority accounts.
Assess the financial impact of delinquency and curing activities.
Provide recommendations for optimizing payment structures or terms.
Responsibilities:
Work with account managers to align curing efforts with sales goals.
Identify opportunities to cross-sell or upsell during curing engagements.
Monitor how curing activities translate into completed sales opportunities.
Responsibilities:
Provide accurate information about OB accounts and curing processes.
Resolve disputes or clarify customer concerns about balances.
Offer guidance on payment methods and available support.
Audit the curing process for consistency and compliance.
Identify areas for process improvement and recommend changes.
Monitor success rates and validate outcomes against targets.
Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
Job Description
The Account Recovery Manager focuses on reducing the Outstanding Balance (OB) curing process for Mid-journey and Trailblazer accounts, prioritizing high-revenue potential accounts. The objective is to proactively address and resolve high OB challenges, reduce delinquency (DQ) rates, and enable the successful completion of sales opportunities.
DUTIES AND RESPONSIBILITIES:
- Project Manager
Responsibilities:
Develop and manage the project plan, timeline, and deliverables.
Coordinate communication among stakeholders.
Monitor progress and ensure adherence to goals.
Address risks and roadblocks proactively.
Facilitate regular status updates and reporting.
- Data Analyst
Responsibilities:
Identify high-potential accounts through data segmentation.
Track OB trends, delinquency rates, and curing success metrics.
Generate actionable insights to prioritize accounts.
Create dashboards and reports for decision-making.
- Account Management Team
Responsibilities:
Contact customers with high OB to understand challenges and propose solutions.
Negotiate payment plans or offer incentives to reduce balances.
Document customer interactions and feedback.
Collaborate with sales teams to align curing efforts with sales opportunities.
- Collections/ Finance Management
Responsibilities:
Validate outstanding balances and confirm high-priority accounts.
Assess the financial impact of delinquency and curing activities.
Provide recommendations for optimizing payment structures or terms.
- Sales Management/ Revenue Lifecycle
Responsibilities:
Work with account managers to align curing efforts with sales goals.
Identify opportunities to cross-sell or upsell during curing engagements.
Monitor how curing activities translate into completed sales opportunities.
- Customer Experience Management
Responsibilities:
Provide accurate information about OB accounts and curing processes.
Resolve disputes or clarify customer concerns about balances.
Offer guidance on payment methods and available support.
- Quality Assurance TeamRole: Ensures curing efforts align with project goals and standards.
Audit the curing process for consistency and compliance.
Identify areas for process improvement and recommend changes.
Monitor success rates and validate outcomes against targets.
Equal Opportunity Employer
Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.
Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here
Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.
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