Account Receivable & Collections Specialist
Snapscale
Date: 3 weeks ago
City: Davao
Contract type: Full time
Accounts Receivable & Collections Support
- Monitor outstanding balances and aging reports to identify delinquent accounts.
- Draft and send clear, professional collection emails to clients with overdue invoices.
- Make occasional phone calls to follow up on past due balances as needed.
- Track outreach activity and outcomes in Salesforce / Accounting Seed, Stripe, and NetSuite.
- Coordinate payment plans or escalations with internal stakeholders as appropriate.
- Maintain detailed internal notes to document client communication and status updates.
- Assist with updating client contact details, payment methods, and billing preferences.
- Maintain AR dashboards and collections trackers for internal reporting.
- Analyze collections progress and provide weekly or monthly updates to management.
- Identify trends in non-payment and assist in refining outreach strategy.
- Use Excel (e.g., SUMIFS, pivot tables, VLOOKUP/XLOOKUP) to analyze AR data.
- Communicate professionally with clients to resolve billing issues or questions.
- Coordinate with the finance and client success teams to align on account status.
- Assist clients in setting up or updating AutoPay and understanding their statements.
- Provide timely and courteous responses to client inquiries related to billing.
- 3+ years of experience in AR, billing, or customer-facing financial support roles.
- Strong written and verbal communication skills in English.
- Proficiency in tools like Salesforce, Stripe, Microsoft Office, NetSuite and Excel.
- Highly organized with excellent follow-through and attention to detail.
- Comfortable managing sensitive client conversations with professionalism and empathy.
- Self-starter who can work independently and meet deadlines reliably.
- Understanding of ACH, credit card, and other payment method workflows.
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