Account Receivable & Collections Specialist

Snapscale


Date: 15 hours ago
City: Davao
Contract type: Full time
Accounts Receivable & Collections Support

  • Monitor outstanding balances and aging reports to identify delinquent accounts.
  • Draft and send clear, professional collection emails to clients with overdue invoices.
  • Make occasional phone calls to follow up on past due balances as needed.
  • Track outreach activity and outcomes in Salesforce / Accounting Seed, Stripe, and NetSuite.
  • Coordinate payment plans or escalations with internal stakeholders as appropriate.
  • Maintain detailed internal notes to document client communication and status updates.
  • Assist with updating client contact details, payment methods, and billing preferences.

Reporting & Analysis

  • Maintain AR dashboards and collections trackers for internal reporting.
  • Analyze collections progress and provide weekly or monthly updates to management.
  • Identify trends in non-payment and assist in refining outreach strategy.
  • Use Excel (e.g., SUMIFS, pivot tables, VLOOKUP/XLOOKUP) to analyze AR data.

Client Communication & Coordination

  • Communicate professionally with clients to resolve billing issues or questions.
  • Coordinate with the finance and client success teams to align on account status.
  • Assist clients in setting up or updating AutoPay and understanding their statements.
  • Provide timely and courteous responses to client inquiries related to billing.

Requirements:

  • 3+ years of experience in AR, billing, or customer-facing financial support roles.
  • Strong written and verbal communication skills in English.
  • Proficiency in tools like Salesforce, Stripe, Microsoft Office, NetSuite and Excel.
  • Highly organized with excellent follow-through and attention to detail.
  • Comfortable managing sensitive client conversations with professionalism and empathy.
  • Self-starter who can work independently and meet deadlines reliably.
  • Understanding of ACH, credit card, and other payment method workflows.

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