Account Manager (US Digital Advertising Agency, Office-based)

Description

Salary: P50,000 – P60,000 monthly package

Schedule: 9:00 AM - 6:00 PM EST

What are we looking for?

Skills Required

• At least 5 years of previous experience in client-facing roles or customer service.
• Proficiency in Asana & Google Sheets (experience managing project workflows and tracking deliverables is essential). Meticulously organized and detail-driven, with the ability to manage multiple tasks and projects simultaneously
• Ability to problem-solve proactively, think strategically, and maintain strong client relationships.
• Background in marketing, advertising, or a related field (prior marketing experience is not required, but familiarity with industry concepts is preferred).
• Strong written and verbal communication skills in business-level English (Spanish proficiency is a plus)
  
  

What will you do?

Internal Coordination, Project Management, & SOP Development

• Act as a central point of contact for day-to-day client requests, ensuring all deliverables are tracked and executed efficiently.
• Manage project timelines, tasks, and team workflows using Asana and Google Sheets to maintain accountability and progress visibility.
• Attend all client meetings alongside the Account Director, ensuring full alignment on discussions, strategic direction, and next steps.
• Maintain comprehensive meeting notes, track action items, and communicate updates to internal teams.
• Collaborate with the Project Manager to optimize workflows and prevent bottlenecks.
• Support the Operations Manager in refining internal processes to enhance team performance and operational efficiency.
• Develop, document, and enforce Standard Operating Procedures (SOPs) to create consistency in execution, improve efficiency, and maintain quality across client projects.
• Regularly audit and optimize SOPs, ensuring they evolve with team needs, client expectations, and industry best practices.
  
  

Reporting & Retainer Management

• Work with internal teams to produce and deliver weekly, monthly, and quarterly reports to provide insights on project status, performance, and key metrics.
• Track and manage retainer hours, ensuring all allocated time is accurately recorded.
• Communicate proactively with Operations Management and the Client regarding potential overages before they occur.
• Estimate out-of-scope work and manage lateral effort, ensuring appropriate approvals and client alignment before additional work is undertaken.
  
  

Transition to Client Leadership

• Gradually take ownership of client communication, handling ongoing check-ins, updates, and relationship management.
• Lead weekly client meetings, ensuring seamless execution, expectation alignment, and proactive problem-solving.
• Serve as the primary point of contact for clients, maintaining strong relationships and driving value through strategic collaboration.
• Work closely with internal teams to develop and execute marketing initiatives aligned with client objectives.
• Ensure a smooth transition of responsibilities as the Account Director shifts into an advisory role with monthly or quarterly client engagements.
  
  

Join the awesome team and enjoy these benefits & perks:

• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- the Mega Tower, EDSA
  
  

JOIN CONNECTOS NOW!

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our Client is founded in 1967, the company was founded as a typewriter and print production retailer located in the heart of Miami.With additional offices in New York and Santiago, Chile, They are an agency that embodies a deep commitment to the success of our clients. Their mission transcends the creation of merely creative and impactful work; we align closely with our clients, dedicating ourselves to their business objectives, alleviating their challenges, and driving their growth—weekly, monthly, quarterly, and annually. They believe that their success is directly linked to their clients’ achievements, pains, and growth.

#ConnectOSRecruitment #JoinConnectOS

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.