Account Manager (IT Services)

Job Description

As an Accounts Manager, you will develop long-term partnerships with our customers, and build expertise in your

client’s business, helping them succeed in using our services. To succeed, you must build strong relationships with clients at various levels organizationally and acquire insights into their businesses.

Key Responsibilities

• Own overall relationship with assigned clients, which includes: satisfaction ensuring retention, and expanding their services
• Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
• Work to identify and develop upsell opportunities within identified customers
• Develop and maintain a quality pipeline of service opportunities within identified customers
• Own customer contract renewals and all contract issues e.g. billing, and overage charge queries
• Maintain and expand working knowledge of our solutions, and inform clients of new products and programs
  
  

Requirements

• Minimum 5 years experience in a similar role
• Significant and recent experience selling IT consulting services within targeted Enterprise accounts
• In-depth knowledge of selling strategies, development of proposals, contracts, close plans, and statements of work for professional services
• Ability to develop executive-level relationships. Strong communication and negotiation skills are required.
• Outstanding interpersonal and communication skills (phone, email, presentation)
• Experience guiding customers through a sales process, from pre-sale to post-sale
• Experience working with multiple departments, including Senior Management, Sales, Marketing, Development teams, and Technical teams
  
  

If you're passionate about building lasting client relationships, skilled at identifying growth opportunities, and thrive in fast-paced, collaborative environments, we’d love to hear from you! Take the next step in your career and join our dynamic team.

Apply now and let's grow together!