Account Manager

We are seeking an experienced Account Manager to join our team and manage relationships with our business clients for our company offering payroll-enabled financial services. The successful candidate will be responsible for building and maintaining relationships with clients to ensure satisfaction, customer loyalty, and retention.

Requirements:

• Bachelor’s degree in Business Administration, Finance, Operations Management or related field.
• At least two (2) years of professional experience in account management, finance operations or a related field.
• Strong communication and interpersonal skills.
• Proficiency at using Microsoft Excel and Google Suite.
• Ability to build and maintain strong client relationships.
• Willingness and ability to meet clients face to face.
• Knowledge of financial products and services.
• Adept at multitasking and possesses strong attention to detail, and organizational skills
• Self-starter, able to learn using new tools quickly and work in a fast-evolving environment.
• Good to have: experience using CRM software such as Salesforce, Zendesk, Hubspot.

Responsibilities:

• Manage client accounts and ensure timely and accurate processing of loan and salary deduction transactions.
• Provide guidance and support to clients on financial products and services offered by the company.
• Collaborate with internal teams to ensure client needs are met and issues are resolved in a timely manner.
• Facilitate onboarding of new employer partners.
• Conduct regular check-ins with clients to assess their needs and gather feedback.
• Prepare and send regular statements of accounts to clients.
• Follow up with clients to ensure receipt and understanding of statements of accounts.
• Issue acknowledgements of receipts for payments received from clients.
• Maintain accurate records of statements of accounts and acknowledgements of receipts.

BENEFITS:

• HMO on Day 1 with 2 FREE Dependents
• Hybrid Set-up (once a week onsite)
• Company-provided Laptop/Mobile
• Internet Allowance

If you are a highly motivated individual with a passion for providing exceptional service to clients, we encourage you to apply for this exciting opportunity.