Account Management Operations Associate
Hive Health
Date: 4 days ago
City: Pasig City
Contract type: Full time
Ready to make an impact? At Hive Health and HPPI, a subsidiary of Hive Health, we’re on a mission to make healthcare radically more accessible for all—and we need passionate, driven individuals to help us make it happen. If you thrive in a fast-paced, innovative environment and want to work on solutions that truly matter, we’d love to meet you!
Responsibilities
Day 1 benefits for full-time employees – because we practice what we preach! Enjoy comprehensive healthcare coverage for you and your dependent, and paid time off from the start.
Grow with us – mentorship, career development, and learning opportunities to help you thrive.
Global connections – gain insights and support from top minds at Harvard, Stanford, and beyond.
Responsibilities
- Operational Support for Account Management Team: Own execution of account operations such as managing lifestyle discount partners and life insurance partners.
- Wellness Webinar Operations: Plan and spearhead ad hoc and quarterly wellness webinars for our members.
- Membership Operations: Supervise Membership Assistants to ensure accurate and timely printing/distribution of cards. Track inventory and supply management, ensuring zero stock outs or fulfillment delays.
- Process Ownership: Design, document, and improve workflows for AM Ops (partner coordination, event logistics, inventory).
- Reporting & Data Tracking: Maintain dashboards on card distribution, webinar attendance, and partner utilization. Provide weekly reports to AM Leads that tie into renewal drivers.
- Stakeholder Coordination: Serve as point person between AMs and Membership Assistants, vendors, and internal functions (Marketing, Finance, Product).
- 1–2 years in operations, project management, or client services preferred. Graduate of either degrees: Psychology, Communications, Information Technology, and Business Administration.
- Strong organizational skills, attention to detail, and ability to manage multiple workflows.
- Proficiency in using spreadsheets and dashboards for reporting.
- Self-starter with ownership mindset; proactive in suggesting improvements.
- Strong communication and coordination skills across teams.
- Collaborative team player with adaptability in a fast-paced environment.
Day 1 benefits for full-time employees – because we practice what we preach! Enjoy comprehensive healthcare coverage for you and your dependent, and paid time off from the start.
Grow with us – mentorship, career development, and learning opportunities to help you thrive.
Global connections – gain insights and support from top minds at Harvard, Stanford, and beyond.
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