Account executive Team Leader
Acquire Intelligence
Date: 9 hours ago
City: Pasig City
Contract type: Full time
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Identifies opportunities to improve performance by using the data and analysing trends and its impact to performance
People Management
- Evaluate performance procedures and quality metrics
- Advocate compliance to the program standards and procedures
- Regularly review and maintain the frontline quality evaluation guidelines and associated tools
- Ensure all staff are onboarded and offboarded successfully
- Facilitate performance planning, reviews and development plans for all team members
- Manage team members’ adherence to roster, company policies, procedures, KPI’s and targets
- Drives HR policy adherence
- Organise and facilitate team meetings to provide effective communication to, from and within the team
- Ensure efficient and effective dissemination of information and communication to team members
- Ensure relevant information affecting staff delivery of services i.e. regulatory changes is actioned accordingly
- Vary communication techniques and methods to reach all audience learning preferences
- Building a strong relationship and working in collaboration with an onshore Australian client
- Contribute to the skills competency assessment process for tenured staff, and speed to competency for new employees
- Support the onboarding of new frontline employees by providing additional coaching and support
- Help improve the technical competency of our Commercial Inventory staff through quality evaluations which identify both strengths and development opportunities
- Clearly communicates the areas of opportunities of the Commercial Inventory staff during the coaching sessions
Identifies opportunities to improve performance by using the data and analysing trends and its impact to performance
People Management
- Provide timely and accurate information to appropriate parties when requested and required
- Build strong internal and external relationships to enhance the team’s overall effectiveness and performance
- Initiate and encourage innovative thinking; foster attitudes of vigilance, alertness and care for attention to detail among staff
- Clear and concise verbal and written communication skills
- Computer Skills to an intermediate level, Outlook, Word, Excel
- Media experience, media-oriented tertiary qualifications or advertising industry experience in a similar role would be beneficial
- Accuracy – a high degree of accuracy and attention to detail
- Computer skills – able to learn new software/information systems readily using existing base skill set
- Ability to work with minimum supervision to standards and deadlines
- Time management, planning and organizing – able to work in a prompt and efficient manner to accomplish objectives
- Customer focus – able to demonstrate empathy and professionalism with clients and stakeholder needs in all interactions
- Communication skills – ability to listen and communicate effectively verbally and in writing to enhance internal and external working relationships
- Relationship building – capable of demonstrating courteous and respectful behaviour in a co-operative fashion to reach team goals
- Team work – able to work effectively within a team to accomplish organisation goals
- Concentration – the ability to focus in a busy environment
- Mental acuity – the ability to task-switch and deal with interruptions while maintaining overall focus and accuracy on a background task
- Lateral thinking skills – ability to think creatively when solving business problems
- Self motivated with the ability to set own priorities
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