Account Director

Job Description

LEADERSHIP DUTIES

• Guide, mentor, and provide leadership and motivation to foster the agency’s standards of excellence servicing clients.
• Independently able to drive smart thinking and sound decisions
• Thoroughly check the work of subordinates and give clear and actionable feedback.
• Actively address concerns raised by the team and concretely create solutions.
• Gives prompt feedback when needed, and can receive feedback gracefully as well
• Present for the team when needed, always has the team's back

PROJECT MANAGEMENT

• Ensure the timely and successful implementation of the company’s projects and accounts
• Monitor project deliverables and timelines, ensuring they are delivered on time, and client is updated accordingly in case of any unavoidable delays.
• Provide guidance, troubleshoot, and initiate solutions for major project challenges
• Monitor projects to ensure they stay within budget and help procure necessary budget as needed.

CLIENT-SERVICING AND STAKEHOLDER MANAGEMENT

• Establish, manage, and maintain healthy business relationships of team with new and existing clients.
• Identify, understand, and define the client’s objectives and needs, and translate these requirements into a proper brief for internal cascade.
• Ensure timely and accurate creation of Cost Estimates.
• Monitor and ensure the welfare and health of accounts.
• Ensure swift response to internal teams, clients, suppliers, and other stakeholders.

KEY ACCOUNT LEADERSHIP

• Oversee consultations and executions of creative and digital efforts to ensure they are on strategy, on budget, and on schedule.
• Monitor and maintain the welfare and health of accounts while driving growth in existing and new business opportunities.
• Engage clients with an unparalleled understanding of what they need and where they can take their brands and business.
• Collaborate with internal members as needed to ensure holistic and timely execution of projects.
• Ensure timely creation of billing and collection processing of Finance and address any concerns that may arise.

GENERAL MANAGEMENT

• Works closely with internal teams and upper management for the following:
• Ensure all projects are running smoothly and brand relationships are properly managed
• Monitor and actively manage the team’s workload
• Continuously elevate the standard and quality of service provided to the clients
• Manage internal team administration, including employee requests, recruitment, and career development planning.

Requirements

• With at least 8 years of experience in any related field.
• Ready to take on award-winning breakthrough
• Excellent planning, organizational, and time management skills.
• Experience leading and developing top performing teams.
• Open to work onsite if needed, but otherwise have the flexibility to work from anywhere.

Benefits

WORKING IN DIGITAL MADE REFRESHING

A certified Great Place to Work, SVEN makes agency life refreshingly fun, rewarding, and fulfilling.

SPARK PERSONAL BREAKTHROUGHS

• Unplug, recharge, and relax with a generous set of paid leaves you can use any way you want from catching up with friends and family gatherings to pursuing your passion or giving back to the community.
• Take care of yourself physically with comprehensive HMO & life insurance, as well as mentally through our mental health and nutritionist support services.

BREAK THROUGH WORKING NORMS

• Level up on efficiency through Digital 1st equipment, tools, and systems.
• Engage, immerse, and connect with people across the agency in our exciting employee programs.
• Create breakthroughs anywhere and everywhere with our Work-From-Anywhere setup.

ACHIEVE CAREER BREAKTHROUGHS

• Take charge of your career and unlock your best self through regular appraisals and growth discussions.
• Grow your skills with internal learning programs and company-sponsored training.
• Celebrate breakthrough work and performance through our employee recognition programs.