Account Director

JLL

Date: 3 weeks ago

City: Pasay

Contract type: Full time

Responsibilities:

Establish the vision and service delivery strategy, aligning with EXL objectives and areas of interests
Provide directional leadership to the service delivery team, and leverages on expertise within the broader organization, to achieve exceptional outcome, thereby exceeding key performance indicators
Proactively solicits inputs and responds to feedback from client
Establishes and maintains effective relationships with clients and gains their trust and respect
Builds and Manages High Performing Teams
Establish actionable and measurable career development plans; direct report in consistent conversations regarding progress
Advances the firm’s diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotion
Provides point-in-time coaching to elevate performance
Ensures continuity of vendor partners’ operation by building trust and confidence, including process repeatability to ensure financial health.
Brings to the organization any leading practices and/or innovations developed on the account to the firm
Achieve Service Level Agreement Target
Managing client relationships and serving as the primary point of contact
Overseeing service delivery teams across multiple facilities
Developing and implementing strategic facility management plans
Ensuring compliance with contracts, SLAs, and KPIs
Budget management and financial reporting
Leading continuous improvement initiatives

Required Skills:

Strong leadership and team management abilities
Excellent client relationship management
Strategic planning and execution
Financial acumen and budget management
Knowledge of facilities management best practices
Contract management experience
Problem-solving and conflict resolution skills

Job Qualifications:

>15 years of experience
Bachelor’s degree in addition to a broad range of business experience acquired through previous work experience
MBA or similar post-graduate studies is preferred
Strong interpersonal skills, ability to communicate well in both oral and written reports

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