Account Director

JLL


Date: 11 hours ago
City: Pasay
Contract type: Full time
Responsibilities:

  • Establish the vision and service delivery strategy, aligning with EXL objectives and areas of interests
  • Provide directional leadership to the service delivery team, and leverages on expertise within the broader organization, to achieve exceptional outcome, thereby exceeding key performance indicators
  • Proactively solicits inputs and responds to feedback from client
  • Establishes and maintains effective relationships with clients and gains their trust and respect
  • Builds and Manages High Performing Teams
  • Establish actionable and measurable career development plans; direct report in consistent conversations regarding progress
  • Advances the firm’s diversity and inclusion priorities by focusing on talent moves, i.e. hiring, rotation and promotion
  • Provides point-in-time coaching to elevate performance
  • Ensures continuity of vendor partners’ operation by building trust and confidence, including process repeatability to ensure financial health.
  • Brings to the organization any leading practices and/or innovations developed on the account to the firm
  • Achieve Service Level Agreement Target
  • Managing client relationships and serving as the primary point of contact
  • Overseeing service delivery teams across multiple facilities
  • Developing and implementing strategic facility management plans
  • Ensuring compliance with contracts, SLAs, and KPIs
  • Budget management and financial reporting
  • Leading continuous improvement initiatives

Required Skills:

  • Strong leadership and team management abilities
  • Excellent client relationship management
  • Strategic planning and execution
  • Financial acumen and budget management
  • Knowledge of facilities management best practices
  • Contract management experience
  • Problem-solving and conflict resolution skills

Job Qualifications:

  • >15 years of experience
  • Bachelor’s degree in addition to a broad range of business experience acquired through previous work experience
  • MBA or similar post-graduate studies is preferred
  • Strong interpersonal skills, ability to communicate well in both oral and written reports

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