Account Delivery Manager

Objective

To drive exceptional client outcomes and sustainable account growth by delivering world-class AI transformation projects while building strategic partnerships that generate significant expansion revenue and position Neurons Lab as the premier AI enablement partner for Financial Services organizations.

Responsibilities

Business Development & Account Growth

• Account Strategy Development
• Create and maintain comprehensive Account Development Plans for the assigned portfolio
• Conduct quarterly strategic account reviews with stakeholders
• Map decision-maker influence and develop multi-threading strategies
• Expansion Revenue Generation
• Primary KPI: Generate a minimum of 2 expansion opportunities per account per quarter
• Identify cross-sell and upsell opportunities through systematic client engagement
• Execute a consultative selling approach focused on business outcomes
• Own expansion pipeline from identification through closed-won
• Stakeholder Relationship Management
• Build and maintain executive-level relationships (C-suite and VP level)
• Conduct monthly business reviews demonstrating ROI and value realization
• Position as strategic AI transformation advisor, not just delivery vendor
• Manage stakeholder expectations and nurture long-term partnerships
• Market Intelligence & Competitive Positioning
• Monitor client industry trends and emerging AI opportunities
• Gather competitive intelligence and market feedback
• Provide insights to product development and business strategy teams
  

Project Delivery Excellence

• End-to-End Project Leadership
• Own complete project lifecycle from initiation through successful closure
• Ensure delivery of committed business outcomes, not just technical deliverables
• Manage project scope, timeline, budget, and quality standards
• Lead cross-functional teams, including AI engineers and solution architects
• Client Experience Management
• Maintain Customer Satisfaction Index (CSI) >4.0 across all projects
• Ensure a premium client experience at every touchpoint
• Proactively address issues and implement corrective actions
• Build trust through transparent communication and reliable delivery
• Risk Management & Issue Resolution
• Identify and mitigate project risks before they impact delivery
• Escalate critical issues with a clear problem definition and proposed solutions
• Maintain risk registers and implement mitigation strategies
• Conduct lessons learned sessions and drive continuous improvement
• Value Demonstration & ROI Measurement
• Implement OKRs, DoD, and measurable success criteria for every project
• Track and report business impact throughout the project lifecycle
• Create compelling success stories and case studies
• Prepare ROI calculations and business value presentations
  

Team & Resource Management

• Project Team Coordination
• Allocate and coordinate AI engineers, architects, and specialists
• Conduct regular team meetings and sprint planning sessions
• Monitor team performance and provide feedback for improvement
• Ensure knowledge sharing and cross-training within project teams
• Talent Development & Mentoring
• Conduct bi-weekly 1:1 meetings with team members
• Support professional development and skill-building initiatives
• Provide performance feedback and career guidance
• Resource Optimization
• Optimize resource allocation across the project portfolio
• Coordinate with other ADMs for resource sharing and load balancing
• Monitor utilization rates and productivity metrics
• Plan resource requirements for upcoming projects and expansions
  

Strategic Collaboration & Process Excellence

• Cross-Functional Alignment
• Collaborate with the AI Engineering team for technical solution design
• Work with Business Development for pipeline development and deal closure
• Partner with the Operations team for contract management and legal documentation
• Align with CTO, CDO, and CEO on strategic account priorities
• Process Innovation & Documentation
• Maintain accurate project documentation and account records
• Contribute to delivery methodology improvements and best practices
• Share learnings and insights with the broader delivery team
• Participate in process optimization initiatives
• Knowledge Management
• Document project outcomes, lessons learned, and best practices
• Create and maintain technical documentation for client handovers
• Build reusable assets and accelerators for future projects
• Contribute to Neurons Lab's intellectual property and thought leadership
  

Capabilities

• Leadership - Ability to lead cross-functional teams and drive results
• Communication - Exceptional verbal and written communication skills
• Risk Management - Proactive identification and mitigation of project risks
• Fast Decision Making - Rapid response to changing client needs and market conditions
• Ownership - Complete accountability for account outcomes and client success
• Conflict Management - Skilled in resolving stakeholder conflicts and alignment issues
• Innovative Thinking - Continuously identify AI transformation opportunities
• AI/ML Awareness - Strong understanding of AI technologies and business applications
• Project Management Methodologies - Expert in Agile, Scrum, and delivery frameworks
• Advanced English - Fluent communication with global clients and stakeholders
• Financial Services Knowledge - Deep understanding of the FSI industry and regulatory requirements
  
  

Experience

• Account/Project Management (5+ years) - Proven track record in managing complex client relationships and project delivery
• Business Development Experience (2+ years) - Demonstrated success in identifying and closing expansion opportunities
• AI/ML/Data Science Delivery Experience (3+ years) - Experience delivering AI and machine learning projects with measurable business impact
• Financial Services Industry Experience (2+ years preferred) - Understanding of banking, insurance, or capital markets operations and challenges