AC Manila - Virtual Concierge Manager (EA)

At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information. Those working as assistants and office support at PwC will provide high-level administrative support to senior executives, including managing their schedules, coordinating meetings, and handling confidential information. You will play a crucial role in maintaining smooth operations and effective communication within the organisation

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
  
  

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the Admin Management team you will lead a group of Admin Assistants to enhance the productivity and effectiveness of administrative services. As a Senior Manager, you will drive key business priorities while collaborating with stakeholders to assess their needs and identify opportunities for improvement.

Responsibilities

• Lead a team of Admin Assistants to enhance administrative services
• Collaborate with stakeholders to understand their requirements
• Identify and implement improvements to boost operational productivity
• Drive key business initiatives aligned with organizational goals
• Foster a culture of teamwork and accountability within the team
• Deliver exceptional service and support
• Monitor performance metrics to assess team effectiveness
• Provide guidance and mentorship to team members
  
  

What You Must Have

• Bachelor's Degree
• 8 years of managing teams in customer service
• Oral and written proficiency in English required
  
  

What Sets You Apart

• Business Administration/Management
• Exceptional organizational and prioritization skills
• Demonstrating flexibility and adaptability in fast-paced environments
• Engaging in digital tool promotion and adoption
• Possessing intermediate proficiency in M365
• Excelling in communication at various organizational levels
• Developing multicultural and diverse team collaboration
• Passion for personal and leadership development
• Experience in customer service-focused management