AC Manila - Tax Operations Manager

At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information. Those in operations and strategy at PwC will track, manage, and report on strategic initiatives and projects. In this role, you will support leaders by handling key responsibilities, representing their point of view in meetings and decisions, and anticipating their future needs. Additionally, you will organise leadership team calls and meetings, oversee research and data analysis, promote consistent execution across sectors, and collaborate across lines of service for knowledge sharing and promoting technology/tools for sales and delivery.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
  
  

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the Operations and Strategy team you will oversee the operational excellence of the Tax Line of Service, securing seamless execution of business processes. As a Manager you will drive effectiveness, manage stakeholder relationships, and foster a productive work culture while contributing to the continuous improvement of operational practices.

Responsibilities

• Oversee operational excellence within the Tax Line of Service
• Drive effectiveness in business processes and workflows
• Manage relationships with stakeholders to secure alignment
• Foster a top-performing work culture among team members
• Contribute to the continuous improvement of operational practices
• Analyze operational metrics to identify areas for enhancement
• Secure compliance with internal and external standards
• Lead initiatives that promote leading practices in operations
  
  

What You Must Have

• Bachelor's Degree in Accounting, Finance, Business Administration, or related field
• Minimum 7 years of experience in business operations, shared services, or professional services environment
• 2 years of experience in a supervisory or managerial role
• Strong analytical, reporting, and organizational skills
• Oral and written proficiency in English required
  
  

What Sets You Apart

• Bachelor's Degree in Business Administration/Management, Finance, Accounting
• Proven leadership in operational excellence and team management
• Demonstrating advanced analytical and reporting skills
• Excelling in stakeholder management and decision-making
• Utilizing problem-solving abilities in complex environments
• Managing multiple priorities effectively across functions
• Supporting continuous improvement initiatives and operational frameworks
• Skilled in MS Office Suite, especially Excel and PowerPoint
• Experience in business operations or professional services environments