AC Manila - Talent Development Manager (Admin and Reports)

The Learning Admin and Reporting Manager is a newly created role under the Talent Academy cluster of the firm. This role will add value to Talent Development teams by providing standardized training admin and learning reporting processes, integrated into the overall Talent Management strategies. He or she will be overseeing the pre-planning phase through completion of the Talent Development programs. Further, this role will be handling the Talent Development Admin and Reporting Team responsible for tracking rosters, running reports, course management and other administrator-related duties supporting their assigned program, the organization and over all training process. Learning Admin and Reporting Manager will work with all management and supervisory staff to ensure training compliance, effectiveness of training through the use of Learning Technologies, concrete analytics and balance logistics, resources management and other reporting needs.

With the direction and guidance from the Talent Management Leader and Talent Development Sr. Managers , this role will be critical in ensuring the smooth operations of the Learning Admin Team. Furthermore, this role will be empowered to provide recommendations and consults to respective stakeholders on the most effective and viable solutions to ensure all Talent Development programs are achieving targets and participants are provided with an enhanced experience.

Key Responsibilities

You will be the key player in charge of growing and nurturing the supply of our most important resource: our people. Specifically, your work will center on:

Talent Development Logistics and Resourcing Management

• Coordinate with the Talent Development Team and facilitators for program planning, deployment and evaluation
• Create, maintain and update the sitewide calendar of talent development activities
• Track the implementation of the programs and ensure that roadblocks are removed to achieve a positive learning participant experience
• In collaboration with the Talent Development Leaders, ensure that each class is given logistical support (pre, during and post), informing participants and facilitators of the training details including pre and post work activities
  
  

Training Administration and Reporting Management

• Ensure post training requirement are completed, recorded in LMS and encoded on the Talent Development Dashboard
• Review progress of the programs against the plan and reporting on status to key stakeholders;
• Recommend, as applicable, program process improvements to improve effectiveness and quality of the programs
• Institute a Talent Development Dashboard
• Maintains accuracy and promotes completion timeliness on the following essential reports (frequency may vary depending on needs), e.g. training compliance, feedback scores,
• Maintains records and inventory of supplies being utilized by Talent Development
• Responsible in promoting cost-efficiency measures for supplies
• Responsible for collating supplies requisition records and keeping trackers up-to-date
• Responsible for Training Room Allocation Management
• Collates completion reports, test compliance and results, Post-learning Survey compliance and results generation
• Maintains accuracy and promotes completion timeliness on specific completion reports requested by the Talent Development leads
  
  

Team Management

• Ensure that team is properly staffed to accomplish committed deliverables
• Ensure that the team has the needed resources to perform their jobs effectively and efficiently
• Coach and mentor direct reports
• Perform and document performance and developmental conversations with direct reports
• Conduct team based talent engagement activities to keep team’s morale high
• Provide the direction, guidance and counsel on the implementation of strategic initiatives and projects
  
  

Essential Requirements

• At least 8 years of relevant experience in the related field, preferably in a corporate or business setting, and at least 5 years’ experience in talent management, performance management, succession management, competency management or organizational development as a people leader
• A proven expertise and track record of success in learning and development program management and administration
• Outstanding verbal and written communication skills, with a high attention to detail to present complex topics in a clear and concise manner to audiences at various levels of the organization
• With experience in working with LMS and leveraging data to monitor metrics and build strategies
• Strong stakeholder management skills including facilitating conversations with executives
• Strong skills in analysing data to provide insights that diagnose risks and opportunities, and measure the effectiveness of interventions
• Demonstrated ability to provide consult, coach and mentor team members
  
  

Preferred Experience/Skills

• Data Analytics Tools (e.g. PowerBI, Alteryx, Tableau, Advanced Excel)
• Data Storytelling
• Diversity, Equity and Inclusivity philosophies and practices
• Vendor Management
• Ability to learn and assimilate technical information quickly
• Experience managing complex global customers
  
  

Other Capabilities

• Organizational Development Practices
• Return on Investment Measurement
• Talent Engagement Strategies