AC Manila - Executive Support Senior Manager

At PwC, our people in business services and support focus on providing efficient and effective administrative support to enable smooth operations within the organisation. This includes managing schedules, coordinating meetings, and handling confidential information. Those working as assistants and office support at PwC will provide high-level administrative support to senior executives, including managing their schedules, coordinating meetings, and handling confidential information. You will play a crucial role in maintaining smooth operations and effective communication within the organisation.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Craft and convey clear, impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients, share alternative perspectives, and act on client feedback.
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
  
  

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the Executive Support team you will lead the development and implementation of strategic initiatives that enhance operational effectiveness and client service. As a Senior Manager, you will serve as a trusted advisor, leveraging your knowledge to foster powerful relationships and drive impactful change across teams and stakeholders. This role offers the chance to be at the forefront of innovation, guiding a diverse team while đảm bảo quality service delivery in a dynamic environment.

Responsibilities

• Lead the design and execution of strategic initiatives to improve operational effectiveness
• Serve as a key advisor, building positive relationships with stakeholders
• Drive transformational change across teams to enhance client service
• Guide and mentor a diverse team to confirm quality service delivery
• Foster a culture of innovation and continuous improvement
• Collaborate with various departments to align goals and objectives
• Analyze operational processes to identify areas for enhancement
• Confirm compliance with organizational standards and recommended practices
  
  

What You Must Have

• Bachelor's Degree
• Minimum of 10 years of experience
• Oral and written proficiency in English required
  
  

What Sets You Apart

• Leading large teams across multiple locations
• Establishing trusted advisor relationships with stakeholders
• Communicating effectively with diverse audiences
• Influencing compliance with firmwide requirements
• Understanding various business areas and external environments
• Proficiency in Microsoft Office Suite and relevant software
• Comfortable with rapid change and technology