AC Manila - Business Services Quality Leader

At PwC, our people in strategy consulting focus on providing strategic guidance and insights to organisations. They analyse market trends, assess business performance, and develop recommendations to help clients achieve their goals. These individuals work closely with clients to identify opportunities for growth, optimise operations, and enhance overall business performance. In operations strategy at PwC, you will specialise in developing and implementing strategic plans to optimise operational efficiency and drive business growth. You will analyse data, identify opportunities for improvement, and collaborate with cross-functional teams to enhance processes and achieve organisational objectives.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Craft and convey clear, impactful and engaging messages that tell a holistic story.
• Apply systems thinking to identify underlying problems and/or opportunities.
• Validate outcomes with clients, share alternative perspectives, and act on client feedback.
• Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
• Deepen and evolve your expertise with a focus on staying relevant.
• Initiate open and honest coaching conversations at all levels.
• Make difficult decisions and take action to resolve issues hindering team effectiveness.
• Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
  
  

The Opportunity

When you join PwC Acceleration Centers (ACs), you step into a pivotal role focused on actively supporting various Acceleration Center services, from Advisory to Assurance, Tax and Business Services. In our innovative hubs, you’ll engage in challenging projects and provide distinctive services to support client engagements through enhanced quality and innovation. You’ll also participate in dynamic and digitally enabled training that is designed to grow your technical and professional skills.

As part of the Strategy Consulting - Operations Strategy team you oversee the quality management processes within the organization, making sure services, projects, and initiatives adhere to established quality standards and guidelines. As a Senior Manager, you lead large projects and innovate processes, focusing on achieving results and maintaining operational excellence. You collaborate with various leads and stakeholders to identify areas for improvement, implement strategies to enhance overall quality performance, and drive the adoption of exemplary practices across the organization.

Responsibilities

• Lead and innovate processes to maintain quality management
• Collaborate with stakeholders to identify improvement opportunities
• Implement strategies to boost quality performance
• Drive the adoption of exemplary practices across the organization
• Oversee large projects with a focus on operational excellence
• Utilize strategic advising to achieve results
• Foster a culture of continuous improvement
• Maintain senior-level interactions to secure project success
  
  

What You Must Have

• Bachelor's Degree
• 10 years of experience
• Oral and written proficiency in English required
  
  

What Sets You Apart

• Minimum of 10 years of experience
• In-depth knowledge of quality management principles
• Proficiency in Lean, Six Sigma, and Customer Experience
• Proven track record in quality initiatives
• Familiarity with ISO, CMMI, and SOC standards
• Experience in consulting or professional services
• Exceptional interpersonal and relationship-building skills
• Leadership and influencing skills
• Exceptional presentation and facilitation skills