ABA Intake Coordinator - Philippines | Remote

OpsArmy Careers


Date: 2 weeks ago
City: Remote
Contract type: Full time
Remote
ABA Intake Coordinator (ABA Therapy for Autism Care / Behavioral)

Full-time | Remote

About the Role:

The ABA Intake Coordinator is the first point of contact for families seeking Applied Behavioral Analysis (ABA) therapy for Autism care. This role ensures a warm, professional, and efficient intake experience by conducting screenings, gathering information, and coordinating with internal teams to transition families smoothly into the care process.

Apply here: https://operationsarmy.com/application

Key Responsibilities:

  • Outreach & Screening:
    • Contact new inquiries promptly and conduct intake screenings.
    • Collect required information and assess eligibility.
    • Provide compassionate, supportive communication to families.
  • Lead Management & Documentation:
    • Accurately record intake data in Salesforce (or similar CRM).
    • Convert qualified leads and close out ineligible or unresponsive cases.
  • Conversion & Follow-Up:
    • Re-engage paused or unresponsive families to improve conversions.
    • Provide after-hours or weekend coverage as needed.
  • Collaboration & Quality Assurance:
    • Follow standard procedures, scripts, and quality guidelines.
    • Coordinate with intake, clinical, and RCM teams for seamless transitions.
    • Participate in ongoing training and improvement initiatives.


Qualifications:

  • Prior experience in Applied Behavioral Analysis (ABA) therapy for Autism care required.
  • Bachelors degree or equivalent work experience preferred.
  • At least 2 years of experience in patient intake, healthcare operations, or customer service.
  • Proficiency in Salesforce or similar CRM systems.
  • Excellent English communication skills (verbal and written).
  • Strong empathy, professionalism, and phone presence.
  • Detail-oriented, organized, and data-accurate.
  • Flexible to work evenings or weekends as needed.


Apply here: https://operationsarmy.com/application

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