Vice President, Expense Management - Business Support Management

J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

As a Vice President in Business Support Management within the Global Expense Management Team, you will play a pivotal role in supporting firmwide and Corporate & Investment Banking Travel & Expense policies and procedures, Sponsorship & Donation requirements, Gifts & Business Hospitality, and the effective use of various expense and invoicing tools and reporting solutions. You will promote operational excellence, lead transformation initiatives, and act as a primary escalation point for stakeholders. In this role, you will cultivate strong partnerships with subject matter experts and deliver targeted training to meet evolving business needs.

Job Responsibilities:

• Manage the Expense Management Team, including recruiting, hiring, and training processes.
• Own performance management and compensation recommendations, ensuring thorough and timely completion of firm requirements.
• Define and deliver operational reporting metrics, KPIs, and scorecards to drive organizational objectives in partnership with global colleagues.
• Execute and guide transformation efforts related to the evolution of the Expense Management Team in partnership with global colleagues.
• Identify and implement process improvement opportunities impacting the Expense Management team, elevating issues to relevant owners for resolution and in partnership with global colleagues.
• Serve as an operational escalation point for Expense-related inquiries from various stakeholders.
• Develop strong relationships with subject matter experts to triage concerns and navigate process updates.
• Define business requirements and drive tool development in partnership with Technology and with global colleagues.
• Produce, update, and deliver training on Expense-related topics using existing or new materials.

Required Qualifications, Capabilities, and Skills:

• Strong leadership and role modeling skills with exceptional communication, interpersonal, and presentation abilities.
• Control orientation with a focus on enforcing compliance and mitigating business process risks.
• Proficiency in Microsoft Office Suite, including advanced skills in Excel, PowerPoint, and SharePoint.
• Highly proficient analytical capabilities with the ability to convey data insights clearly.
• Adaptability in integrating and using new technologies to improve operations.
• Proactive and confident mindset with the ability to drive results independently while escalating effectively and timely to regional partners.
• Minimum of five years of operational management experience in a large financial management firm with a track record of successful people management.
• Ability to operate independently with exceptional judgment and organizational skills.

Preferred Qualifications, Capabilities, and Skills:

• Experience navigating Travel & Entertainment expense policies and Concur.
• Experience with Ariba or other invoice submission applications.
• Proven leadership potential with a track record of influencing and motivating teams.

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.