User Account Management Associate

Position Summary

Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

Our Team in Nestlé Business Solutions is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?

A day in the life of...

• 
  Evaluate and execute the request based on Global Standard and market policies

• Coordinate with Market IT Security Manager or User Management SPOC non-compliant requests and ensure that market policies are followed and updated as needed

• Manage User Account creation, modification, & deletion

• Evaluate and execute the request based on defined procedures and policies for each application

• Coordinate and review with application owner the process to ensure it is compliant

• Execute recertification process based on the requirement of the application

• Performs internal quality management activities
• Ensures proper handling of tickets and emails in queue
• Helps review Standard Routines (SRs) for streamlining
• Deliver process improvement initiatives related to in scope activities
• Performs other tasks that can be assigned in relation to agreed developmental plan or that can be assigned from time to time

What will make you successful...

• 
  Bachelor’s degree in IT or business related field course

• Analytical, organized and keen to details

• System and process-oriented with the ability to identify & resolve critical issues

• With strong customer service orientation & exceptional commitment to deliver quality service

• Able to handle pressure and deadlines

• With average written & verbal communication skills in English

• Able to handle highly sensitive Compensation information in a confidential and professional manner

• Able to create process documentations

• Advanced use of MS Excel

• Agiity to learn new systems and tools

• Able to work well in a team environment as well as independently

• Willing to adjust shift schedule as demanded by the business