Travel Support Specialist IV, Chase Travel

Be part of our dynamic team and solve travel-related problems for clients. Your role is vital in enhancing our team's success and upholding our reputation for exceptional service in travel management.

As a Travel Support Specialist IV in Chase Travel, you will play a role in resolving travel-related issues, ensuring seamless travel experiences for our clients. Use your knowledge of travel management systems and processes to provide high-quality support services as you navigate and use travel management technology tools to optimize the travel process from start to finish. Your analytical thinking skills will be crucial in evaluating data and information to improve problem-solving and decision-making. Consistently keep an eye on the details and strive to surpass quality expectations. Develop your adaptability and communication skills as you manage through ambiguity and deliver clear, compelling messages to various stakeholders.

Job responsibilities

• Utilize travel management technology tools to efficiently process travel bookings, ensuring adherence to corporate travel policies and client specifications
• Coordinate with clients across multiple communication channels to resolve complex servicing scenarios and escalations, developing creative solutions to ensure maximum client satisfaction
• Advocate for clients by developing relationships with suppliers and influencing them through communications to meet and exceed the client's needs
• Contribute to the continuous improvement of travel support processes by applying problem-solving techniques and leveraging existing procedures and tools

Required qualifications, capabilities, and skills

• Must have at least 5 years of Sabre GDS experience
• Must have experience supporting air travel reservations, including exchanges and reissues
• Advanced knowledge of travel management systems and processes, with a focus on travel booking and navigating complex servicing scenarios and escalations
• Demonstrated ability to navigate and utilize travel management technology tools, including travel planning software and booking systems
• Experience in analyzing travel-related data and identifying potential issues, with a focus on high-level and time sensitive problem-solving and decision-making
• Proven ability to advocate for clients through building vendor relationships across multiple communication channels, ensuring maximum client satisfaction
• Developing adaptability skills, with a demonstrated ability to manage through ambiguity and change

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

FROSCH is Chase's best-in-class travel business, delivering exceptional customer service, industry-leading expertise, and meaningful travel experiences to our clients. For more than 45 years, FROSCH has been a travel company of choice, building a client-centered service model and employee-focused workforce. Now, as a part of the Chase family, FROSCH is expanding its network to deliver global travel management and luxury travel planning to even more people — all in service of Chase's core mission to help customers make the most of their money.

For both our employees and businesses, we are driving success in a diverse culture with a commitment to creating an environment where everyone belongs. Positions within FROSCH provide numerous opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement. We are hiring best-in-class talent who are passionate, entrepreneurial, and want to work in a globally diverse organization with a strong team culture. New team members will be part of an exciting transformation as we build competitive strategies, leverage new and innovative technologies, and create industry-leading teams.