Training and Development Manager

The Manager of Education Services will be responsible for global ownership of key Education Services team responsibilities, including Learning Plan oversight and Learning Management System processes. Overseeing a regional team, this role is responsible for executing strategic initiatives that support the MRI employee base, including Orientation and Induction, and ownership of Education Services technology including Cornerstone, Skilljar, Smartsheet, and Jira. Works closely with fellow Education Services team leaders to ensure a consistently high-quality training experience across MRI’s employee and client base in alignment with MRI’s mission and values.

RESPONSIBILITIES:

• Oversee team responsible for Cornerstone, MRI’s Learning Management System, and make strategic decisions regarding use of the tool (encompasses daily training logistics and scheduling, as well as global initiatives, such as annual compliance training for all employees)

• Conduct reporting and analysis of data out of the LMS to report on team statistics

• Oversee and support direct reports who serve as the global points of contact for established Orientation and onboarding programs to ensure global consistency and excellence

• Manage client-facing LMS, Skilljar, and Coordination team responsible for course uploads and scheduling

• Form relationships with business stakeholders and subject matter experts to understand and develop solutions to ever-evolving business needs

• Monitor and evaluate effectiveness of training(s) and development programs and make recommendations where applicable

• Stay up to date on new training methods, as well as techniques and best practices within the industry to ensure current and effective training programs

• Initiate and maintain a positive relationship with co-workers and provide support to team members

• Support broader Education Services initiatives/projects as directed

• Maintain a positive attitude and presence in the company as an ambassador of MRI and the ES team

REQUIREMENTS:

• Bachelor's Degree in Business, Training and Development, Education, HR, Communications, or a related field; or equivalent work experience in lieu of.

• 3+ years of experience in managing a Learning Management System including course scheduling, content uploads, catalog management, and reporting.

• 2+ years of previous leadership experience in a professional business environment (global preferred)

• Excellent verbal and written communication and presentation skills with an engaging demeanor commensurate with positive adult learning.

• Articulate, energetic, upbeat, and inspirational with the ability to engage an audience across various methods and experience levels.

• Experience with Learning Management System implementation or migrations is preferred.

• Strong organizational, planning, project management, facilitation, and influencing skills required.

• Able to manage multiple responsibilities and projects with competing priorities and deadlines.

• Ability to build cross-departmental relationships with a customer service focus

• Strong MS Office skills required (especially PowerPoint, Excel, and Outlook)

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.

At MRI, one of our core values is to strive to amaze. From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients.

Amazing growth requires amazing employees. Are you up to the challenge?

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more.

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!