TRAINER I
Qualfon
Date: 2 weeks ago
City: Dumaguete
Contract type: Full time
Role TRAINER
Main Objectives and Duties
Data Management
Bachelor’s Degree
Main Objectives and Duties
- Training Delivery / Facilitation
- Delivers training program to new hires prior to endorsement to nesting.
- Answers all questions in a timely manner.
- Ensures training rules and regulations are strictly followed.
- Provides coaching on specific areas of the trainee.
- Setting of Training Expectations
- Provides overview of the training flow and encourages total participation and interaction.
- Participation in Training Design
- Suggests new ideas to improve training programs and delivery.
- Training Needs Assessment
- Identifies problems or needs of trainees and the training program and seeks solutions to improve learning and overall performance.
- Participates during program evaluation.
- Monitors agent performance as a collaborative effort with the assigned mentor.
- Reports
- Compiles training reports.
- Keeps training documents (quizzes, exam links, and manuals) for internal and external audits.
- Meetings and Conferences
- Attends calibrations, meetings, and conference calls over the phone.
- Information Dissemination and Escalation
- Acts as Subject Matter Expert (SME) on a specific area of support.
- Escalates issues to Miami Business owners for resolution.
- College graduate of any course or its equivalent.
- At least 6 months to 1 year of work experience in training and development, preferably in a call center setting.
Data Management
- Ability to plan, develop, and manage data storage and retrieval systems using accepted data models, standards, and processes.
- Ability to train, teach, or instruct employees by providing procedures, standards, quality parameters, practices, equipment operation, and software knowledge.
- Ability to develop and deliver relevant training for employee growth or performance improvement.
- Ability to deliver presentations suited to audience needs.
- Demonstrates competency in presentation tools, content organization, visual aids, and communication style.
- Ability to guide and provide feedback to improve knowledge, skills, and performance.
- Uses techniques such as reflective listening, communication, and goal setting.
- Ability to clearly transmit and receive information across various channels and media.
Bachelor’s Degree
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