Telesales Representative

Position Overview:

As a Business Development Associate, you will play a crucial role in driving the growth of our US-based pharmacy services through strategic prospecting and institutional client acquisition. Your primary focus will be conducting outbound outreach to long-term care facilities, nursing homes, assisted living communities, and similar entities to schedule qualified appointments and consultations for our US-based sales teams.

Work Schedule and Arrangement: 9:00 PM- 6:00 AM, Onsite

Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu

Key Responsibilities:

Prospecting and Lead Generation

• Conduct targeted market research to identify potential long-term care facilities, nursing homes, and senior living communities.
• Utilize various outbound channels, primarily cold calling, to generate leads and build a robust institutional sales pipeline.

Appointment Setting & Outreach

• Make outbound calls to facility administrators, directors of nursing, and key healthcare decision-makers to introduce our specialized pharmacy services.
• Engage with prospective facilities to understand their operational needs, challenges, and current pharmacy fulfillment setup.
• Successfully secure commitments and schedule introductory meetings or presentations for yourself and/or our US-based sales teams.

Collaboration and Communication

• Work closely with the US-based sales team, marketing, and onboarding departments to ensure a smooth handoff of scheduled appointments.
• Communicate effectively with internal teams to track campaign success and maintain a clean CRM database.

Requirements:

• At least college-level education.
• At least 1 year of outbound sales, lead generation, or appointment-setting experience (either BPO or non-BPO sales).
• Exceptional English communication and interpersonal skills, with a confident professional phone presence.
• Ability to operate effectively with minimal supervision.
• Strong customer service mindset and the ability to navigate gatekeepers in institutional settings.
• Experience or familiarity with the US healthcare industry or B2B medical sales is highly preferred.

Salary and monetary benefits (in PHP):

• Monthly salary of 25,000php - 30,000php
• New hire bonus of 5,000php
• Risk allowance of 2,000php
• Performance-Based Incentives / Blended Performance Bonuses:(Structured in accordance with US healthcare compliance guidelines)
• Bonuses based on attendance, number of phone calls, CRM hygiene, attitude and appointments

Perks and other benefits:

• Paid Training Period
• All national Philippines and USA holidays are observed
• Paid time off—public holidays, vacation, and personal time off
• Robust and effective Government Benefits Administration
• Lactation breaks (for breastfeeding moms)
• Discounted optical services with our partner clinic
• Free lunch/dinner and unlimited coffee and ice cream daily (for onsite employees)
• Free Health insurance with one (1) free dependent
• Free Life insurance
• Free Accident insurance
• Relocation allowance for new hires (from outside Cebu)
• Company-sponsored outings
• Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga)
• International travel opportunities (India and US office)

Our Recruitment Process:

• Candidate Application Form
• General Assessment & Video Interview
• Follow up Phone Screening
• Technical Interview
• Reference Check
• Job Offer
• Training

Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or lower.

PRO TIP: Prepare for the interview by researching the US long-term care pharmacy landscape to impress our hiring managers!

For more information about our company, visit our website: www.medspecialized.com

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