Technical Support Agent for a Property Management and Fintech (Remote)

MRF 376176

Is This YOU? Then We Want to Meet You!
We are seeking a dedicated Technical Support Agent to help customers troubleshoot technical issues and ensure they have a smooth experience using our mobilefirst property management app. You'll provide friendly, timely support while working with landlords, tenants, and maintenance vendors.

Requirements Communication

• Excellent written English with a tone that is friendly, approachable, professional, and empathetic.
Cognitive Skills Strong reading comprehension and problem
• solving abilities for nuanced or complex inquiries.
Technical Proficiency Tech
• savvy with a high degree of comfort in a fintech environment, including handling regulated banking information.
Attention to Detail
• High attention to detail and a commitment to discretion when handling sensitive user data.
Work Ethic A selfdirected, ownership
• driven mindset with the ability to operate independently.

Your Mission Will Be To Customer Support Handle presales, onboarding, and post

• sales inquiries through email and live chat channels.
Product Expertise
• Deeply understand the KeyRing app to provide accurate guidance and support to various user types.
Issue Reporting
• Regularly check app functionality and report any identified issues or bugs.
BackOffice Tasks Manage various administrative and back
• office tasks as required by the business.
Performance Standards Meet key metrics, including a 24
• hour email response time and maintaining high CSAT scores.

Nice to have

• Experience in fintech, banking, real estate, or other regulated industries.
• Background in Quality Assurance (QA) or product testing.
• Experience with documentation, such as creating macros, FAQs, or knowledge bases.
• Familiarity with helpdesk tools like Gleap.
• Comfort with the United States consumer product context.

Tech Checklist – Gotta Have It! A reliable computer (at least with an i5 processor) and a stable high

• speed internet connection.
• A quiet, cozy workspace to handle calls and chats like a pro.
• Flexible with work schedule.

Note ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED

Hiring Budget TBD
Working Condition Fulltime
Schedule TBD
Work type Full-time Department Customer Service Location Philipines/ Carmona/ Cavite