Supervisor, Workforce Management

Ubiquity


Date: 2 weeks ago
City: Bacolod City
Contract type: Full time

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Supervisor, Workforce Management,you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

What You’ll Do:

  • Supervises 20 Real time Analysts Globally
  • Perform one on one coaching with the RTA's
  • Train and Orient new RTA's
  • Analyze intra-day staffing reports and recommends changes to staffing in order to meet service level client expectations and requirements.
  • Make objective recommendations on incident management
  • Coordinates with Operational leadership to advise potential opportunities that will affect the achievement of Service Level goals
  • Reviews contact center trends, including call volume, call patterns, staff productivity, attrition rates.


What We’re Looking For:

  • 1 to 5 year's experience Workforce experience in a BPO
  • Inbound performance analytics experience
  • At least 2 years workforce supervisory experience
  • Highly proficient with Microsoft office applications (excel spreadsheets)
  • Detail oriented
  • Above average verbal and written communication skills
  • Flexible in working different shift schedules especially graveyard


Why Join Us?

Head: Access to career development programs that help you grow professionally and personally.

Heart: Be part of a people-first culture that values your contributions and supports your aspirations.

Hustle: Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated.


At Ubiquity, we’re more than a workplace—we’re a community that’s invested in your success. If you’re ready to make an impact and grow with us, apply now and experience how we bring Head, Heart, and Hustle to life every day.

Apply today and start your journey with Ubiquity!

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Store Supervisor/ Assistant Supervisor - SM Hypermarket Handumanan (SHDM)

MR DIY Philippines, Bacolod City
5 days ago
About the job Store Supervisor/ Assistant Supervisor - SM Hypermarket Handumanan (SHDM)Qualifications Candidate must possess Bachelor's/College Degree in any field. Required language(s): Filipino, English 5 Year(s) of working experience in Retail Industry. Required Skill(s): Excellent Organizational Skills, Leadership and Communications Skills, People Management Skills, Coaching Skills, Merchandising Skills Preferably Supervisor/5 Yrs & Up Experienced Employee specialized in Sales - Retail/General...

Places Supervisor

Ubiquity, Bacolod City
2 weeks ago
The Workplace Supervisor provides a pro-active, efficient, and effective workplace operations / management and health, safety, and security service in the site, ensuring high standards are maintained to enhance the customer and employee experience.KEY ACCOUNTABILITIES:Assisting the site in project management, cost optimization, contracts management and implementing business expansion plansResponsible for the workplace management of the site, ensuring the smooth running...

Supervisor, Workforce Management

Tap Growth ai, Bacolod City
2 weeks ago
At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Supervisor, Workforce Management,you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.What You’ll Do:Supervises 20 Real time Analysts GloballyPerform one on one coaching with the...