Skin Consultant

As Remedy’s Skin Advisor, you will play a pivotal role in delivering exceptional customer service and patient solutions by understanding our clients' skincare needs and recommending tailored solutions. You will be responsible for creating a positive and informative experience for potential customers, helping them on their journey to healthier, more beautiful skin. You will report directly to the Branch Clinic Manager.

Responsibilities

• Act as the first point of contact for clients seeking skincare consultations and treatment guidance, both in-clinic and via phone calls.
• Listen attentively to clients to understand their skincare concerns, goals, and overall needs.
• Conduct thorough and personalized skin consultations to assess clients’ skin conditions and determine suitable treatments and products.
• Provide tailored skincare recommendations based on individual assessments, ensuring accuracy and safety in all treatment suggestions.
• Educate clients on Remedy Skintech’s treatments, products, proper usage, expected results, and aftercare instructions.
• Actively engage with customers to build strong relationships, nurture loyalty, and encourage repeat business.
• Maintain exceptional customer service throughout the client journey, ensuring satisfaction at every touchpoint.
• Demonstrate and guide customers on the correct use of premium skincare products.
• Maintain stock levels and ensure the retail and consultation areas are well-organized, clean, and presentable.
• Assist with inventory management, retail operations, and administrative tasks such as scheduling and follow-ups.
• Maintain accurate and updated client records and documentation.
• Stay informed about the latest skincare trends, technologies, and products to provide informed recommendations.
• Collaborate closely with the team to ensure a seamless client experience and consistent service delivery.
• Meet and exceed sales targets and revenue goals through effective consultation and client engagement.

• Minimum Qualifications: Previous experience in a similar customer-facing role within the skincare, beauty or retail industry
• Exceptional communication and interpersonal skills with a passion for providing excellent customer service
• Strong product knowledge and the ability to educate customers on skincare routines and ingredients
• A keen eye for detail and the ability to maintain high standards of presentation and organization
• Flexibility to work a range of shifts, including weekends, to meet the needs of our customers
• A team player attitude and the willingness to go the extra mile to deliver on our brand promise

Remedy is a dermatology technology company focused on treating acne, which is one of the most common skin conditions worldwide. Remedy seeks to be the trusted innovative acne solution. Founded by tried and tested professionals in dermatology and tech, we are grounded in experience, expertise and continued innovation in the marriage of both fields. We pride ourselves in developing reasonably priced high quality dermatological solutions, because we believe that everyone deserves long- lasting confidence in themselves.