Servicing Travel Advisor Lead, Private Client Services

JOB DESCRIPTION


Shape the future of travel support by joining the Private Client Services team, an elite travel membership within Chase Travel Group offering the highest level of enriching and inspiring travel experiences and lifestyle management to discerning individuals and families across the globe. Be at the heart of process innovation and customer satisfaction as our team arranges aircraft charters, private yachts, personal guides, dinner reservations, and concierge services at a moment's notice. Unlock your leadership potential as you guide a high-performing team within our 24/7 follow-the-sun operations, providing seamless in-house coverage to our members. Make your mark by empowering advisors and driving operational excellence. Join us to advance your career in a collaborative and growth-focused environment

As a Servicing Travel Advisor Lead in the Private Client Services team of Chase Travel, you will play a pivotal role in shaping the travel experiences of our clients. Your role will involve leveraging your knowledge of travel management and technology tools to efficiently coordinate travel logistics and resolve issues promptly. Build strong relationships with clients, understand their needs, and use your analytical thinking to provide tailored solutions. Your attention to detail and commitment to delivering high-quality service will be crucial in meeting client expectations and enhancing their overall customer experience. With your ability to influence and communicate effectively, you will play a key role in maintaining client satisfaction and propelling the success of our travel management operations.

Job responsibilities

• Coordinate and fulfill travel bookings for clients, ensuring all details align with their specific needs and preferences
• Utilize travel management technology tools to streamline the booking process and enhance the client's travel experience
• Identify and promptly resolve any complex travel-related issues, leveraging your understanding of travel policies and procedures to serve as the final escalation point
• Maintain professional relationships with clients, understanding their needs and providing tailored solutions to enhance their travel experience
• Monitor and analyze itinerary details, coaching and mentoring junior advisors with your expertise in servicing processes and systems to enhance team efficiencies

Required qualifications, capabilities, and skills

• Extensive travel management experience, including understanding of travel policies and procedures
• Demonstrated ability to use travel management technology tools, such as Sabre (GDS) for booking, ticketing, and itinerary management
• Proven experience in managing client relationships, with the ability to anticipate client needs and provide tailored solutions
• Effective analytical thinking, with the ability to systematically evaluate and resolve travel-related issues
• Strong communication skills, with the ability to deliver clear and compelling messages in both written and verbal forms

Preferred qualifications, capabilities, and skills

• Private client services or luxury leisure travel experience
• After hours or emergency helpdesk experience

ABOUT US

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

FROSCH is Chase's best-in-class travel business, delivering exceptional customer service, industry-leading expertise, and meaningful travel experiences to our clients. For more than 45 years, FROSCH has been a travel company of choice, building a client-centered service model and employee-focused workforce. Now, as a part of the Chase family, FROSCH is expanding its network to deliver global travel management and luxury travel planning to even more people — all in service of Chase's core mission to help customers make the most of their money.

For both our employees and businesses, we are driving success in a diverse culture with a commitment to creating an environment where everyone belongs. Positions within FROSCH provide numerous opportunities for meaningful growth in a firm dedicated to inclusivity, development, mobility, and career advancement. We are hiring best-in-class talent who are passionate, entrepreneurial, and want to work in a globally diverse organization with a strong team culture. New team members will be part of an exciting transformation as we build competitive strategies, leverage new and innovative technologies, and create industry-leading teams.