Service Operations Associate

Focus Global Inc


Date: 2 weeks ago
City: Mandaluyong City
Contract type: Full time

About the Role

As a Service Operations Associate, you will be part of the Pio Service Department, supporting the day-to-day operational and administrative requirements of the team. You will play a key role in coordinating service operations, managing inventory and order-related processes, and supporting customer and brand requirements, ensuring efficient service delivery and operational excellence

Key Responsibilities

  • Service Operations & Coordination
    • Provide operational and administrative support to the HF Service Department
    • Coordinate with internal departments, external providers, and suppliers regarding customer concerns and brand requirements
    • Assist in handling customer inquiries, installation requests, service requests, and order processing activities
  • Inventory & Process Management
    • Monitor inventory levels and coordinate with the warehouse and procurement teams to maintain adequate stock availability
    • Track and analyze operational performance metrics and identify opportunities for process improvements
    • Develop and maintain operational reports and dashboards to support business decisions
    • Collaborate with cross-functional teams to implement operational enhancements and ensure alignment with business objectives
    • Support special projects and initiatives as assigned

Qualifications

Must-Have

  • Bachelor's Degree in any field
  • Proficiency in Google Workspace and/or Microsoft Office applications
  • Excellent communication, organizational, and interpersonal skills
  • Strong analytical and problem-solving abilities with keen attention to detail
  • Ability to multitask and thrive in a fast-paced environment
  • Results-oriented mindset and strong teamwork skills

Nice-to-Have (Optional but recommended!)

  • Experience in operations, customer service, administrative support, or related functions
  • Knowledge of inventory management and reporting processes
  • Experience using reporting tools, dashboards, or data analysis platforms

Open to

  • Fresh graduates


Work Details

  • Location: Pioneer, Mandaluyong
  • Setup: Full onsite
  • Work schedule: Monday to Friday or Tuesday to Saturday


Why Join Us?

  • Gain exposure to premium global brands and customer service operations
  • Develop hands-on experience in service operations, inventory management, and cross-functional coordination
  • Build valuable analytical, operational, and stakeholder management skills
  • Enjoy opportunities for continuous learning and career growth within Focus Global

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