Senior Manager, Payroll

Quantrics Enterprises Inc.


Date: 3 hours ago
City: Taytay
Contract type: Full time
Specific Duties And Responsibilities

Payroll Operations Leadership

  • Lead the overall payroll function, ensuring accurate and timely payroll processing across all supported business units and locations.
  • Own and execute the payroll strategy, aligning operational performance with business objectives and service level commitments.
  • Manage and develop Payroll Team Leads and Payroll Specialists across multiple sites, fostering a high-performance and customer-focused culture.
  • Establish clear performance expectations, operational metrics, and accountability measures for the payroll organization.
  • Ensure payroll operations remain scalable to support organizational growth and expansion.

Payroll Governance and Compliance

  • Ensure full compliance with Philippine labor laws, tax regulations, statutory reporting requirements, and company policies.
  • Maintain awareness of legislative and regulatory changes and implement necessary process adjustments.
  • Oversee payroll audits, internal controls, reconciliations, and risk mitigation activities.
  • Ensure accurate administration of government-mandated deductions, contributions, and payroll-related reporting requirements.

Payroll Processing and Systems Management

  • Oversee end-to-end payroll processing, including payroll calculations, earnings, deductions, benefits, final pay processing, and off-cycle payroll activities.
  • Manage payroll operations utilizing HCM and payroll systems to ensure data integrity and accurate payroll outputs.
  • Partner with HRIS, Finance, and Technology teams to optimize payroll system functionality and reporting capabilities.
  • Lead payroll system enhancements, process automation initiatives, and technology-driven improvements.

Stakeholder Management

  • Serve as the primary payroll subject matter expert for business leaders, HR, Finance, Accounting, and Operations partners.
  • Build strong cross-functional relationships to ensure effective payroll service delivery and issue resolution.
  • Manage escalated payroll inquiries, complex employee cases, and operational challenges with professionalism and urgency.

Reporting and Continuous Improvement

  • Develop and present weekly, monthly, quarterly, and annual payroll performance reports and operational insights.
  • Analyze payroll metrics, trends, and service levels to identify opportunities for efficiency and process improvement.
  • Lead continuous improvement initiatives focused on accuracy, compliance, employee experience, and operational effectiveness.
  • Drive standardization of payroll processes and best practices across all supported locations.

COMPETENCIES

Leadership & People Management

  • Proven ability to lead, coach, and develop managers, team leads, and payroll professionals.
  • Strong talent development, succession planning, and employee engagement capabilities.
  • Ability to manage multiple teams across different locations and operational environments.

Operational Excellence

  • Exceptional organizational and project management skills.
  • Ability to prioritize competing demands in a fast-paced, high-volume environment.
  • Strong analytical and problem-solving capabilities with a focus on process improvement.

Communication & Stakeholder Management

  • Excellent verbal and written English communication skills.
  • Strong executive presence and ability to influence stakeholders at all organizational levels.
  • Ability to manage sensitive and confidential information with discretion and professionalism.

Technical Expertise

  • Strong knowledge of payroll systems, HCM platforms, payroll controls, and reporting tools.
  • Advanced understanding of payroll compliance, statutory requirements, and payroll best practices.

Qualifications

Education

  • Bachelor's Degree in Human Resources, Accounting, Finance, Business Administration, or a related field.

Experience

  • Minimum of 10 years of progressive payroll experience.
  • Minimum of 5 years of leadership experience managing payroll teams, including Team Leads and/or Managers.
  • Mandatory experience managing end-to-end Philippine payroll operations.
  • Experience supporting high-volume payroll environments.
  • Experience utilizing HCM platforms and payroll systems for payroll processing and reporting.
  • Exposure to global payroll operations is highly preferred but not required.
  • Experience managing payroll operations across multiple sites or business units is strongly preferred.

Work Conditions

  • Hybrid set-up: 4x a week onsite in Taytay, Rizal site / 1x a week WFH
  • Mid-shift schedule: 3PM-12 AM; with an expectation of flexibility for business demands

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