Senior Executive-Workforce Management-WFM

EXL


Date: 2 weeks ago
City: Cebu City
Contract type: Full time
Essential Functions- Regularly performs volume and performance analysis and proactively communicate possible impacts to business

  • Supports management with all necessary reports and planning models to facilitate the process of decision making
  • Monitors actual activities and compare it to plan and make recommendations for immediate changes
  • Staff the appropriate number of agents at the proper time based on recent/historical capacity drivers
  • Ensures that pre-planned activities are being scheduled in advance and communicated effectively
  • Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements/voluntary time off to ensure efficient and effective staffing
  • Ensures adherence to schedules and raises alerts in a timely manner in case of deviations
  • Optimizes the schedules and makes real-time adjustments on breaks and lunches based on the actual staffing
  • Executes skill change and reallocation requests and initiatives
  • Provides recommendations in case of understaffing/overstaffing
  • Act as first point of contact for any escalations, outages, system issues or any other production impacting situations
  • Maintains confidentiality relative to the organizational strategies, objectives and practices

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Financial & Travel Associate. Salary upto 25K-30K

Recruitify_HR, Cebu City
6 days ago
DescriptionAssist clients with travel arrangements, including flights, accommodation, and itineraries.Manage financial records and budgets related to travel expenses.Provide support in booking and purchasing travel tickets.Coordinate with travel agencies and suppliers to ensure the best deals for clients.Prepare financial reports and forecasts based on travel expenditures.RequirementsEducational Qualifications:Bachelors degree in Finance, Business Administration, or a related field.Experience Level:3-5 years of experience in...

Payroll Specialist, AMER

Dynata, Cebu City
1 week ago
The Payroll Specialist is responsible for working with the NA Payroll Manager to process the bi-weekly and semi-monthly payrolls for US and Canadian Employees for both the corporate and call center populations (approximately 1,700 employees).. This extremely fast paced time sensitive position must think outside the box to help streamline processes, work to overcome systems issues and limitations, manage priorities...

Specialist, Resource Planning (Mactan, Cebu)

1Aviation Groundhandling Services, Corp., Cebu City
1 week ago
DepartmentResource PlanningEmployee TypeProbationary Explore this opportunity as a Specialist, Resource Planning and join our operations support team at 1Aviation Groundhandling Services Corp.!As a Specialist, Resource Planning, you will play a critical role in ensuring our ground handling operations are fully staffed with qualified personnel. You will lead workforce planning, forecasting, and allocation efforts—working closely with Operations and HR to align...