Sea Logistics Operational Care Specialist, Import

JOB DESCRIPTION

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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The Sea Logistics Operational Care Specialist provides operational excellence, efficient and quality service.

The role is key in coordinating transport activities within the Operational Care Center (OCC). This includes managing bookings with carriers, handling data entry, and preparing necessary documentation while collaborating with the Customer Care team to meet requirements. Ensuring compliance with sea transport regulations and national protocols, they also build and maintain relationships with key carriers and vendors.

How you create impact

• Improve workflows and reduce waste with the process + systems team

• Update skills and participate in training programs
• Assist in selecting and onboarding suppliers
• Support contract management and supplier relationships
• Help define and monitor Service Level Agreements (SLAs) and address performance issues
• Ensure cost-efficient supplier selection
• Develop risk management and contingency plans
• Use KPI dashboards to control and improve quality
• Ensure informed decision-making across various dimensions
• Provide timely and accurate customer information
• Analyze KPI reports for performance improvement
• Monitor and increase automation using the eTouch Automation dashboard
• Confirm expected Gross Profit (GP) within 24 hours
• Ensure timely and accurate billing with at least 95% invoice quality
• Minimize deferrals and use appropriate Deferral & Loss Codes
• Enter expected costs into the operating system (SeaLOG) and post to the accounting system (Acon+)
• To coordinate with all suppliers and internal stakeholders for shipment, arranging for KN services (trucking, customs clearance) where necessary
• To check incoming invoices, create sales invoices, managing FSL as per financial guidelines and working instructions

What we would like you to bring

Hard Skills
• Ideally experience in freight forwarding and supply chain management, with a strong focus on Sea Logistics
• First knowledge of freight forwarding operations and regulations
• Organizational and planning skills to manage tasks effectively
• Familiarity with KN services, products, processes and systems
• Initial knowledge of market and carriers’ relationship
• Awareness of financial aspects and commercial decision-making
• Fluent in local language and advanced English proficiency (written and verbal)

Soft Skills
• Experience working in a team environment, supporting collaboration, and contributing to a positive workplace
• Clear and effective communication skills for working with colleagues and different teams
• Ability to solve problems, adapt to changes, and work efficiently in a fast-paced setting
• Customer-focused mindset, dedicated to meeting needs and providing solutions
• Open to learning, improving processes, and embracing change
• Proactive in finding ways to enhance workflows for both team members and customers

What's in it for you

At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact on business, on customers, and on careers. Here’s what you can look forward to:

• Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
• People-Centric Culture: Join a team where your voice matters and people genuinely care.
• Learning & Development: Grow with us personally and professionally through world-class training and career pathways.
• Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
• Rewards & Recognition: Get rewarded for your passion, performance, and potential.
• Stability with Agility: Enjoy the best of both worlds a trusted global brand with a startup spirit.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.

Contact

Kuehne+Nagel Recruitment Team

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