Sales Support Representative

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com

JOB SUMMARY:

The Sales Support Representative will be responsible for supporting the sales efforts of Lexmark’s field or face to face representatives. This role will be a key contributor in enabling Account Managers to achieve significant sales goals through timely support in handling pricing questions, educating the resellers on programs and promotions, providing product recommendations and general problem solving. The role is within Lexmark’s Sales organization which is tasked with supporting sales efforts in both Channel and Enterprise customers.

KEY ROLES AND RESPONSIBILITIES:

Proactive Responsibilities:

• Analyze and recommend with sales teams to understand areas of success and concern
• Utilize PBI reports to help track and analyze inventory levels, orders, consumption reports to account managers
• Establish oneself as a valued resource that Lexmark partners can contact to receive information on Lexmark products, programs, pricing and value proposition
• Create and Update Process Documentation
• Recommend action plans that will help grow revenue
• Regular reviews and communication with counterparts and sales teams in order to understand areas of success and concern as Lexmark constantly seeks to improve the level of service offered to its resellers or partners and end-users in turn.

Administrative Roles and Responsibilities

• Support EMEA Account Managers, Sales Operations and Partner Agents
• Create, edit, monitor approval and communicate special bids (Traditional, MPS, Quick bid, Demo, Bid Desk) to relevant parties
• Create and update leads, accounts and account contacts
• Submit Special Product Requests to appropriate teams
• Provide product specifications and recommendations based on customer requests and requirements
• Provide regular reports related to Lexmark Cartridge Collection Program (LCCP)
• Assist in various document creation and compilation
• Facilitate the resolution of technical support issues
• Manage and monitor cases in Dynamics from creation to closure
• Manage the assigned mailbox/es
• Establish oneself as a valued resource that Lexmark partners can contact to receive information on Lexmark products, programs, pricing and value proposition
• Create and edit flyers, presentations and other marketing materials of Account managers for their meetings, trainings and other face to face activities
• Compile product blurb for the partner’s site/portal
• Entitle MPS Elite devices
• Process rebates claims (MDF, Special Bid).

EDUCATION, EXPERIENCE AND CERTIFICATIONS BASIC REQUIREMENTS:

• Bachelor’s degree
• 2 years BPO work-related experience

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