Sales & Customer Service Coordinator

Remote | Part-Time (20 Hours Per Week) | EST Hours Required

We are a growing residential painting company looking for a highly organized and customer-focused Sales & Customer Service Coordinator to help us manage incoming leads,schedule estimates, maintain our CRM, and provide an exceptional customer experience.

This is a key role within our company. You will often be the first person our potentialcustomers speak with, making a strong first impression while ensuring every lead ishandled professionally and efficiently.

We are looking for someone who is confident on the phone, speaks excellent English with a neutral accent, and enjoys helping customers while keeping schedules and systems organized.

Important Schedule Requirement

This role requires availability during the following hours:

• Monday to Friday
• 9:00 AM – 11:00 AM EST
• 5:00 PM – 7:00 PM EST
  
  
  

Applicants must be available to consistently work during these hours, as this is when the majority of customer calls, lead follow-up, and scheduling activities take place.

What You'll Be Doing

• Answer inbound phone calls from prospective customers
• Respond to new leads quickly and professionally
• Schedule estimates based on our calendar availability
• Follow up with leads when necessary
• Enter and maintain customer information within our CRM
• Manage calendars, appointments, and scheduling
• Respond to customer inquiries by phone, email, and text
• Keep customer records organized and up to date
• Support administrative and operational tasks as needed
• Help ensure a smooth customer experience from initial inquiry through project completion
• Assist with production scheduling and customer communication as the company grows
  
  
  

What We're Looking For

• Minimum 4 years of experience in customer service, sales, appointment setting, administration, or a similar role
• Fluent English with excellent verbal and written communication skills
• Neutral or minimal accent with a professional phone presence
• Strong customer service and relationship-building skills
• Comfortable speaking with customers and handling questions confidently
• Experience using CRM systems
• Highly organized and detail-oriented
• Strong time management and multitasking abilities
• Self-motivated and able to work independently
• Reliable internet connection and quiet work environment
  
  
  

Preferred Qualifications

• Experience working with North American customers
• Experience in home services, construction, painting, landscaping, roofing, HVAC, or
• similar industries
• Experience with DripJobs CRM
• Experience with scheduling and calendar management
• Experience handling inbound sales inquiries
• Experience supporting operations or production coordination
  
  
  

Position Details

• Remote
• Part-Time (20 Hours Per Week)
  
  
  

Required Hours:

• Monday to Friday
• 9:00 AM – 11:00 AM EST
• 5:00 PM – 7:00 PM EST
• Long-Term Opportunity
• Immediate Start Available
  
  
  

To Apply

Please submit:

• Your updated resume
• A brief summary of your relevant experience
• A voice recording introducing yourself
• A list of the CRM platforms you have used and your level of experience with each
• Confirmation that you are available to work Monday to Friday from 9:00 AM – 11:00 AM EST and 5:00 PM – 7:00 PM EST