Recruitment Manager

Recruitment Manager (Hybrid | FREE AI Certification)

Cebu City | Day Shift | 5:00 AM – 2:00 PM | Monday – Friday

As Recruitment Manager at GoTeam, you will lead the Talent Acquisition function and own the successful delivery of recruitment outcomes across the business. Reporting to the CEO — and, in the near future, to the Director of Talent Acquisition — you will drive hiring strategy, develop the recruitment team's capability, partner with senior leaders on workforce planning, and personally lead critical, leadership, and hard-to-fill hires. You will also own the quality and consistency of how our recruiters engage with clients and candidates — including the systems, processes, and coaching that make that possible. This is a hands-on leadership role. You will hire, you will coach, you will improve processes, and you will speak up when the systems and technology we use need to get better.

YOU'RE LIKELY A STRONG FIT IF YOU HAVE

• Minimum 7+ years of experience in Talent Acquisition, Recruitment, or related leadership functions
• Minimum 3+ years of people leadership experience managing recruiters or TA teams
• Proven experience leading end-to-end recruitment functions and partnering with senior business stakeholders
• Demonstrated success recruiting for leadership, executive, and hard-to-fill positions
• Experience teaching sourcing and market mapping techniques to junior recruiters
• Experience conducting call audits, quality reviews, or coaching sessions based on recorded recruiter conversations
• Experience partnering with product or engineering teams to translate operational needs into system improvements
• Strong command of ATS, CRM, and recruitment technologies to drive hiring outcomes
• Willingness to start at 5:00 AM from home to support night-shift recruiters, with flexible office arrival

STRONG SIGNALS

• Experience in managed operations outsourcing, shared services, or high-growth recruitment environments
• Experience leading geographically distributed or multi-shift recruitment teams
• Familiarity with AI tools for recruitment (call transcription and analysis, sourcing assistants, resume parsing, interview scoring)
• Experience owning hire retention or quality-of-hire metrics
• Knowledge of employer branding, talent market intelligence, and workforce planning strategies

RESPONSIBILITY PILLARS

Talent Acquisition Leadership & Team Development

• You own the capability, performance, and growth of the recruitment team.
• You lead, coach, and develop recruiters through regular one-on-ones, performance reviews, and continuous feedback
• You establish recruitment goals, service standards, and performance metrics aligned with business objectives
• You build the team's sourcing and market mapping capability — teaching recruiters to map competitor teams, headhunt passive candidates, and build warm networks ahead of requisitions
• You direct a dedicated Admin Support resource and serve as the primary escalation point for complex hiring challenges

Strategic Hiring & Workforce Planning

• You own the searches that matter most and the plans behind them.
• You personally manage recruitment for critical internal, leadership, executive, and hard-to-fill positions
• You partner with senior stakeholders and hiring managers to define requirements and execute targeted recruitment strategies
• You collaborate with the Sourcing Manager to maintain strong talent pipelines for key business and technical roles
• You provide workforce planning insights, talent market intelligence, and hiring recommendations that support business growth

Quality, Technology & Performance

• You own the systems that make great hiring repeatable.
• You establish and operate an AI-assisted QA framework for recruiter–client intake calls and candidate screening interviews, turning findings into coaching and process improvements
• You own recruitment's contribution to hire retention — tracking early attrition at 30, 60, 90, and 180 days and root-causing avoidable losses
• You serve as the recruitment team's voice into internal Product and Development teams — capturing ATS friction points, prioritizing enhancements, and participating in solution design and user acceptance testing
• You monitor and report on time-to-fill, quality of hire, pipeline health, candidate NPS, and team productivity, with weekly and monthly updates to senior leadership

What We Offer

• Genuine hybrid flexibility — start your day from home from 5:00 AM to coincide with the coaching window for our night-shift recruiters, then head into the office with flexibility depending on your commute. No pre-dawn drive.
• Reserved car park space at Cebu IT Park — no daily parking scramble.
• Dedicated Admin Support — one direct resource to handle scheduling, coordination, and administrative work so you can focus on hiring, coaching, and strategy.
• Direct access to the CEO (and, in future, Director of Talent Acquisition) — a genuine seat at the table for talent decisions.
• Opportunity to build and shape — recruitment tooling, AI-assisted QA, and process improvements are yours to lead, not inherited fully-formed.

Role Details

• Employment Status: Full-time, permanent
• Reporting To: CEO (transitioning to Director of Talent Acquisition)
• Direct Reports: Talent Acquisition team, plus one dedicated Admin Support
• Work Setup: Hybrid — early portion of the day worked from home; balance of the day on-site at Cebu IT Park
• Shift: 5:00 AM – 2:00 PM, Monday to Friday. Approximately 5:00 AM – 7:00 AM worked from home to coincide with our night-shift recruitment team, then on-site at Cebu IT Park for the balance of the day — with flexibility on the exact office arrival time to accommodate your commute.

ABOUT GOTEAM

Founded in 2014, GoTeam is a global outsourcing and AI-enabled operations partner that builds and manages high-performing offshore teams for international clients. We combine Filipino talent with structured systems and modern technology to deliver reliable, scalable support across business functions. Great Place to Work certified for five consecutive years, GoTeam operates at the intersection of operational excellence and people care.

GoTeam is a People-First Organization

Values: We believe in empowering our team members with growth, stability, and purpose—building careers, not just filling roles.

Benefits: Industry-leading HMO with dependent coverage, ₱1M life insurance, 25 paid time-off credits, company-provided equipment, Masterclass and LinkedIn Learning access, wellness programs, and family support services.

Giving back: Through GoTeam Cares, we create opportunities for our people to contribute meaningfully to Filipino communities.

GoTeam is an AI-Driven Organization

We are committed to jointly: (1) empowering the next generation with AI and (2) an action orientation grounded in Gratitude, Humility, and a thirst for Discovery. At GoTeam, the entire internal team is supported by a public commitment to AI, including:

Educating 100,000 Filipinos on AI

The GoTeam Founder, Matt Kesby’s book “Untangling AI” and two associated businesses: Multiplai.tech and aicoaches.com

Internal staff servicing the business focused solely on AI

Everyone at GoTeam has the ability to and is ENCOURAGED to implement AI. AI is front and center and will be pursued more vigorously going forward—everyone will be EXPECTED to implement AI. You will have unlimited support to drive AI implementations inside the business.

Benefits of GOTEAM

Accelerate Your Personal Growth

Company-provided laptop + second monitor

Industry-best HMO for 1 dependent + extended dependents (₱200,000 coverage, private room, ₱10,000 meds reimbursement)

Option to enroll up to 4 additional dependents via salary deduction

₱1M life insurance coverage

Membership in GoTeam Sports Club, Yoga, and Wellness Programs

Unlock Your Possibility

25 paid time-off credits

5 service incentive leave (SIL) days after your first work anniversary

Salary loan access (post-regularization)

₱200/day onsite allowance (if applicable to the role)

Employee discounts and company raffles

A Strait of Hormuz Relief Allowance of ₱1,000 per month will be provided for the next three (3) months.

Welcome gift on Day 1

Opportunity to win a trip to Bali through company programs

Your Family's Benefits

24/7 financial, legal, and counseling support (up to 4 family members)

Free telemedicine consultations

Virtual family events and prize opportunities

OUR HIRING PROCESS

What Happens After You Click “Apply”

When you click "Apply," you'll first be directed to our Careers Page to create your R24 profile. Once your profile is complete, you'll automatically be guided to Multiplai Interview Room, our AI-powered, self-guided interview experience designed to be fair, flexible, and stress-free. You can start immediately or complete it later at a time that works best for you.

What you’ll need:

Stable internet connection

Desktop or laptop

Headset

You’ll answer interview questions at your own pace—no live interviewers, no surprise questions, and no pressure. Once completed, the platform generates an AI-assisted summary of your responses, and one of our recruiters will follow up with the next steps.

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