Property and Casualty Admin/Agent

Job Description:

DXC Technology Philippines Taguig, National Capital Region, Philippines (On-site)

DXC Technology is a Fortune 500 Global IT Services Leader and is ranked at 152. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues and communities around the world.

Accelerate your career and reimagine the possibilities with DXC!

We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customer’s entire IT estate using the latest technologies in cloud, applications, security, IT Outsourcing, business process outsourcing and modern workplace.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. # DXCSMARTFirst

Responsibilities and duties

• Provide high quality administrative, customer and office services in order to contribute to the efficient and effective functioning of the department.

• Ensure Client Service Standards are upheld.

• Process documents, payments and schedules in accordance with agreed timelines and in compliance with relevant legislation.

• Register and administer claims within prescribed timeframes.

• Provide high standard of phone service for all incoming calls within workers compensation team

• Ensure clients and injured employees experience high level customer service relating to Workers’ Compensation

• Ensure all incoming mail is cleared and actioned daily and within Client Service Agreements and legislated timeframes.

• Minimise data integrity errors.

• Identify required refinements to claims administration procedures and support material that would contribute to continuous claims management improvements.

Required skills, experience and qualifications

Core Skills:

• Compensation Legislation and self-insurance policies and business rules, regulations and guidelines relating to tasks within Administration area.

• String understanding of all states standards of Practice and procedures.

• Strong understanding and Agent remuneration drivers as they related to administration function.

• Understanding of Self-insurance based systems including but not limited to Assure, AWS, Amazon connect

• Excellent oral and written communication skills.

• Highly developed self-management and organisation skills.

• Continuous improvement and initiative – including flexibility and ability to adapt to change.

• Strong analytical skills

• Customer service focus

Experience and Knowledge:

• Previous experience in data entry, administration is advantageous.

• Basic computer literacy.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.