Production Supervisor

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JOB CODE

PHL5106

Production Supervisor

MANAGEMENT LEVEL

40 Supervisor

DISCIPLINE

REPORTS TO

FSLA CLASSIFICATION

Salary

The Production Supervisor leads day-to-day manufacturing operations to meet safety, quality, and output goals. This role coordinates shift activities, aligns resources, and resolves issues to maintain schedule adherence and product standards. The supervisor coaches frontline associates, enforces procedures, and supports continuous improvement across processes and equipment. Collaboration with maintenance, quality, and materials teams ensures efficient flow, minimal downtime, and accurate documentation. The position maintains a safe workplace, drives standard work, and communicates expectations, performance, and priorities to the team.

Position Overview

JOB CODE

PHL5106

Production Supervisor

MANAGEMENT LEVEL

40 Supervisor

DISCIPLINE

REPORTS TO

FSLA CLASSIFICATION

Salary

The Production Supervisor leads day-to-day manufacturing operations to meet safety, quality, and output goals. This role coordinates shift activities, aligns resources, and resolves issues to maintain schedule adherence and product standards. The supervisor coaches frontline associates, enforces procedures, and supports continuous improvement across processes and equipment. Collaboration with maintenance, quality, and materials teams ensures efficient flow, minimal downtime, and accurate documentation. The position maintains a safe workplace, drives standard work, and communicates expectations, performance, and priorities to the team.

Essential Job Skills/Duties

• Leads and manages people through monitoring of issues on terms of attendance, behaviour, performance, and ensuring resources are available in order to support operation's requirements.
• Attends to line issues, coordinates and collaborates with team across functions; escalates issues when necessary and communicates updates to the team.
• Conducts line audit to ensure compliance to standard operating procedure.
• Prepares reports and other communication materials pertaining to performance achievements and identify areas for improvement.
• Participates in projects to maintain competitiveness and ensures continuous improvement.
• Drives performance through effective coaching, counselling, mentoring and training.
• Responsible for the individual development of team members.
• Coaches team members on their performance; writes and delivers performance appraisal on a regular basis.
• Enforces discipline in compliance to company rules and regulations in order to promote Asurion core values and ensure that applicable rules and regulations are understood and implemented.
• Motivates team members through rewards and recognition of achievements.
  
  

Performs other task that may be assigned from time to time.

Required Technical Skills

• Manufacturing line operations and standard work.
• Root cause analysis and problem solving tools.
• Basic mechanical troubleshooting and escalation.
• Production scheduling and takt management.
• Quality systems and defect containment.
• Safety procedures and incident response.
  
  

Required Soft/Leadership Skills

• Clear, timely verbal and written communication.
• Calm decision-making under time pressure.
• Team coaching and performance feedback.
• Conflict resolution and professionalism.
• Accountability with continuous improvement focus.
  
  

Required Education & Experience

• Graduate of 4 or 5-year course, preferably Bachelor's Degree in Engineering
• Minimum of 5 years working experience in operations of manufacturing industry.
• At least 2 years people of people-handling experience.
  
  

Preferred Education & Experience

• Associate degree in technical field.
• Experience with lean or Six Sigma practices.
• Experience in high-volume production environments.
  
  

Supervisory Responsibilities

• Directly supervises frontline production staff.
• Participates in hiring, onboarding, and scheduling.
  
  

Travel Requirements

• Travels: As business needs require.
  
  

Physical Demands & Working Conditions

• Stationary Position: Frequently
• Vision: 20/20 corrected vision
• Hearing: Receive detailed information if spoken to
  
  

About Asurion

At Asurion, every one of us is a leader, from individual contributors to the senior team. We utilize our 5 Leadership Principles to help align and guide us in our everyday interactions.

• Put Customers First
• Play A Team Sport
• Take Ownership
• Collaborate and Then Commit
• Reach Full Potential
  
  

Asurion helps more than 300 million people around the world unlock their technology's untapped potential. We create innovative technology solutions that help keep consumers connected, from comprehensive protection to smart tech help that redefines expertise. Partnering with leading wireless carriers, retailers and pay-tv providers, Asurion's 16,000 employees deliver a seamless, award-winning customer experience, anticipating their needs and providing tailored services reachable within one touch.