Product Specialist

PLDT


Date: 2 weeks ago
City: Makati City
Contract type: Full time
Education

Qualifications

Minimum Requirements

  • 2 to 5years work experience on product management/ marketing
  • With a creative mind-set yet process-oriented in approach
  • Highly collaborative with adrive for excellence and attention to detail
  • Capable of representing the brand with both external and internal partners
  • Effective communicator in both speaking and writing
  • Well-oriented with revenue computations
  • Proficient with Office 365 apps, includingPower Point, Excel and Word (as theseare mostly used for day-to-day tasks)

Duties And Responsibilities

Product Management

  • Receiving, evaluating, facilitating and/or coordinating customer inquiries, complaints on non-receipt of bills, disputes and requests (for copies of bills, historical and A/R related records), enrollment in Digital Bills Delivery-eSOA , special billing instructions ,monitoring of extended payment arrangement and initiating personal visit and meeting, as may be necessary, with clients to ensure prompt processing of payments prior to monthâ€s bill run.

Product Marketing

  • Performing Treatment list analysis via payment reminder, follow up overdue invoices to client, sending dunning letters if they exceeded on their credit terms and recommend service disruption such as reschedule /inclusion / exclusion / suspension from auto-treatment.

Project Management

  • Handling evaluation and resolution of any pendingBilling issuesthat may result to operational or revenue adjustments to preclude any settlement delays.

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