Pricing Specialist

The Opportunity

The customer is the focus of everything we do, and millions of end-users rely on our products daily. We believe in the value of empowering our analysts with the resources to solve critical problems for the future of our business, which is why we need you.

Pricing Specialist's primary role focuses on day-to-day processing of contract changes and updates, fee changes, revenue and discounts as well as preparing repricing letters for active contracts. The role also ensures the accuracy of these updates while meeting the agreed turnaround time for each business unit that we support.

Position Responsibilities:

• In charge of processing contract changes and updates in Pricing Central, New Business, US Inforce, and Canada Group Retirement Solutions (GRS) business units.

• Responsible with the day-to-day processing of fee changes in Apollo and updating the required revenue and discounts in Salesforce.

• Prepares repricing letters for active contracts in Signature, Marketing and Enterprise, Inforce, and Canada GRS proposals and contracts.

• Ensures the accuracy of fee calculations using various pricing tools or models.

• Works closely with North America Business Unit, Account Executives, Client Account Representatives (CAR), Sales Support Specialists, Advisor Support, Plan Implementation Managers (PIM), and Fee Associates in handling requests coming from their respective queues.

Required Qualifications:

• Strong analytical skills and attention to details

• Possesses a strong sense of accountability and commitment to quality

• Excellent verbal and written communication skills: ability to succinctly engage with business partners and team members

• Strong capability to adhere to established procedures and protocols by reading and following process documents

• Basic computer skills particularly with MS Outlook and MS Excel

• Has no recent record of any performance and attendance issues nor any disciplinary actions received

Preferred Qualifications:

• Experience working with Salesforce

• Experience using Apollo or similar pricing/operations systems

When you join our team:

• We’ll empower you to learn and grow the career you want.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html .

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected] .

Working Arrangement