People Partner

ROLE OVERVIEW

The People Partner is the primary escalation contact for all line managers and employees regarding all queries relevant to HR systems and processes, spanning on-boarding, payroll, leave, travel, exits & issue escalations that are not resolved at Tiers 0 & 1. They work with various teams to enable a flawless end-to-end employee experience for employees’ day to day HR needs. People Partners are responsible for ensuring that employee policies, practices, and programs are consistently applied across client groups and the company and are the main HR contact for employee relations and cases.

KEY RESPONSIBILITIES

• Manage onboarding, job move and exit employee engagement
• Provide coaching and support to line managers in employee experience
• Manage local People Experience sprint pipeline and project delivery
• Benefits and payroll administration query management
• Lead employee relations for partnered functions/teams
• Create and maintain knowledge; responsible for reviewing and updating People policies and processes in UNA.
• Identify Continuous Improvement opportunities across People Experience
• Support local HR Strategic Agenda

KEY REQUIREMENTS

• Minimum 3 years of relevant experience in HR Ops/HR Generalist
• Ability to anticipate needs, advise and solve problems proactively
• Ability to work independently
• Collaborative team player
• Genuine interest in customer service and enhancing employee experience
• Strong organisation skills as well as attention to detail and diligence
• Exceptional Customer Service mindset
• Experience in HR or People Experience, or a front-line employee services role. In some markets, employee relations experience is important.
• Deep knowledge of HR policy and process, and strong understanding of their practical impact on employees
• High ability to empathize, strong EQ
• High personal mastery and resilience

REQUIRED QUALIFICATIONS

• Meet local education requirements in a related field
• Preferred 2–4 years of relevant HR generalist experience
• Proficient & broad understanding of HR systems, processes, and 3rd party providers
• Comfortable working in MS Office 365 (Excel, PowerPoint, Access, OneDrive, Outlook, SharePoint etc.); advanced proficiency in Excel required
• Superior interpersonal and communication skills
• Solid customer service and relationship management skills. Experience participating in mediations is required, as well as playing a part in alternative dispute resolution. Comprehensive knowledge of employment laws and regulations required
• Strong analytical skills and attention to detail
• Ability to anticipate needs and solve problems proactively
• Strong multi-tasking skills with a comfort in maintaining multiple, often conflicting, priorities, and deadlines. Demonstrated ability to work independently as well as in a collaborative team environment.

Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.