People Operations Associate (Hybrid)

DIRECTLY REPORTS TO:

People Operations Manager

MAIN AREA OF RESPONSIBILITY:

The People Operations Associate (Generalist) supports the end-to-end employee lifecycle while serving as a first-line support for employee relations concerns. This role helps ensure a positive employee experience by addressing inquiries, coordinating resolutions, and supporting the consistent application of company policies, all while maintaining operational excellence and compliance.

TASKS:

Employee Lifecycle & Operations

• Support onboarding and offboarding processes, including documentation, system access, and coordination with internal teams
• Maintain accurate and confidential employee records, contracts, and HR databases
• Serve as a first point of contact for employee inquiries related to policies, benefits, and People Ops processes
• Assist in cascading and implementing HR policies and guidelines across the organization
  
  

Employee Relations

• Act as a first-level support for employee relations concerns (e.g., workplace issues, attendance concerns, basic policy clarifications)
• Assist in handling ER cases by documenting concerns, gathering information, and coordinating with the Senior People Operations Manager for resolution
• Support disciplinary and corrective action processes by preparing documentation and tracking case timelines
• Help ensure fair, consistent, and timely application of company policies and procedures
• Promote positive employee relations by supporting open communication and a respectful workplace culture
  
  

Compensation & Benefits

• Support payroll preparation by validating employee data, attendance, and employee changes
• Assist with benefits administration, including enrollments, updates, and employee concerns
• Coordinate with internal teams and providers regarding benefits-related documentation
  
  

Compliance & Documentation

• Assist with statutory compliance requirements (SSS, PhilHealth, Pag-IBIG, BIR, DOLE documentation)
• Support audits and compliance requirements (ISO, SOC2, internal audits) through documentation and data preparation
• Ensure proper documentation, filing, and secure storage of ER-related and employee records
  
  

Performance, Engagement & Programs

• Support performance management processes, including documentation and tracking
• Assist in employee engagement, wellness programs, and company events
• Coordinate logistics for learning & development activities and internal trainings
  
  

HR Data & Process Improvement

• Generate basic HR reports and trackers (headcount, attendance, turnover, ER case logs, etc.)
• Assist in improving HR processes, templates, and People Ops documentation
• Support digital People Ops tools and simple automation initiatives
  
  

Qualifications

Required

• Bachelor’s degree in Psychology, Human Resources, Business Administration, or related field
• At least 1–3 years of HR or People Operations experience, preferably in a generalist role
• Basic working knowledge of Philippine labor laws and statutory requirements
• Ability to handle sensitive and confidential matters with professionalism
• Strong communication, documentation, and coordination skills