Payments Transformation Specialist

About this job opportunity

Our Vision

To be the world's most trusted global payroll partner, simplifying pay for all employees.

Our Mission

Empowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.

Our People

Our fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork. We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work. We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.

What makes this role exciting

As a Payments Transformation Specialist , you’ll play a key role in driving client payroll migrations between payment providers. Reporting to the Payments Transformation Senior Supervisor, you’ll work closely with the Payments Operations team, clients, and external providers to ensure smooth and successful transitions.

Main responsibilities

• Act as the main escalation point for clients, payment providers, and internal teams throughout migration projects.

• Ensure seamless end-to-end transitions to new payment providers.

• Serve as the central link between clients, providers, and internal teams, ensuring clear, timely communication.

• Maintain and continuously improve process documentation.

• Collaborate with external partners to identify opportunities for process improvements and efficiency gains.

• Track and manage migration projects, keeping all stakeholders informed on progress and key updates.

Experience needed for this role

• Experience in platform implementation or migration (ideally within finance or payments environments) is advantageous.

• Background in project-related work, particularly involving migrations or operational change.

• Strong stakeholder management skills

• Confident communicator across multiple stakeholders, including clients, payroll partners, payment providers, and internal teams across different countries.

• Ability to manage workloads independently while supporting wider team objectives.

• Proactive problem-solver, able to identify and resolve issues across clients, providers, and projects.

• Analytical mindset, with the ability to review processes and suggest improvements collaboratively.

• Proficiency in MS Office, particularly Excel, and familiarity with web-based tools

About you and Our core values

• Taking ownership, working with integrity and respect

• Being a team player is key to our culture

• Solution and customer focused

• Great initiative with the goal for excellence in achieving results

• Dedicated to developing and always looking for continuous improvements

• Be creative, be committed, be engaged and enjoy what you do

Philippines Package and Benefits

• Competitive Salary

• Competitive vacation allowance

• Calm app

• Sick Leave

• EAP

• Group Life Insurance, HMO

• Employee Referral Program

• De Minimis Benefit

• WFH Allowance

• Mid-Year Bonus

• 13th Month Pay

• Regularization Bonus, 1st Year Anniversary Bonus

• Bereavement Leave

• Paid Volunteering days

• Study Leave

• Marriage Leave

CloudPay is committed to being an equal opportunities employer.

#LI-PC #LI-HYBRID

The CloudPay culture is built upon on five core values, from which we develop our service, our technology and our business strategies. Our fundamental beliefs are a promise to our employees, customers and partners, built on the core values of professionalism, passion, empowerment, innovation, and teamwork.