Member Engagement Specialist (Appointment Setter) - Earn up to 34K
EasyHealth
Date: 2 weeks ago
City: Ormoc
Contract type: Full time
Member Engagement Specialist
Location: Ormoc City. Leyte
Company: EasyHealth/iBlossom
At EasyHealth, we’re transforming the healthcare experience by putting members first. As a Member Engagement Specialist, you’ll play a critical role in building trust with our members and ensuring they receive timely, personalized support.
Key Responsibilities
Location: Ormoc City. Leyte
Company: EasyHealth/iBlossom
At EasyHealth, we’re transforming the healthcare experience by putting members first. As a Member Engagement Specialist, you’ll play a critical role in building trust with our members and ensuring they receive timely, personalized support.
Key Responsibilities
- Handle inbound and outbound calls with professionalism, empathy, and efficiency.
- Schedule a variety of appointments for practitioners, ensuring accuracy and clarity in communication.
- Proactively reach out to members to remind them of upcoming appointments, follow up on care instructions, and reschedule or cancel visits as needed.
- Assist with patient message callbacks, delivering timely and thoughtful responses.
- Foster strong, trusting relationships with members, caregivers, clinical staff, and vendor partners.
- Maintain detailed and accurate documentation of all member interactions in our systems.
- Collaborate with internal teams to ensure members receive a seamless and supportive experience.
- Strong communication and interpersonal skills with a compassionate, member-first mindset.
- Previous experience in a call center, patient engagement, or healthcare-related role preferred.
- Ability to manage multiple tasks efficiently in a fast-paced environment.
- Comfort using scheduling software and electronic health systems (training provided).
- A team player with a positive attitude and commitment to continuous improvement.
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