Manager Operations - Screening Utility Ops

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HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions
We are currently seeking an experienced professional to join our team in the role of Manager Operations – Screening Utility Operations (Global Real Time Screening)
In this role, you will:

• Lead end-to-end screening operations to ensure alerts are processed in accordance with Global Sanctions Policy, NAMS standards, and agreed service level agreements.
• Drive operational performance across quality, productivity, and turnaround time, ensuring sustainable delivery and effective capacity management.
• Maintain a strong risk and control environment, embedding quality assurance, issue management, audit readiness, and timely escalation of material risks.
• Act as a senior point of escalation for operational issues, incidents, audits, and regulatory-driven activities, ensuring root cause resolution and sustainable remediation.
• Build, develop, and lead a high-performing screening workforce, embedding HSBC Values, strong conduct standards, and a continuous improvement culture.
• Own people management accountabilities including objective setting, performance management, talent development, succession planning, and colleague engagement.
• Partner with global stakeholders across Business, FCC, Risk, Legal, Change, and Technology to deliver consistent service, support change initiatives, and implement regulatory or system enhancements.
• Lead and support transformation, automation, and process improvement initiatives to improve efficiency, control, and client experience.
• Ensure operational resilience through effective resource planning, cross-skilling, business continuity planning, and multi-site coordination across GSC locations.

To be successful in this role, you should meet the following requirements:

Knowledge & Experience

• Proven experience leading large operational teams within Financial Services, ideally within Financial Crime Compliance, sanctions screening, adverse media screening, or transaction monitoring.
• Strong working knowledge of financial crime risk, including global sanctions regimes, name screening concepts, and regulatory expectations applicable to large international banks.
• Demonstrated experience managing high-volume, time-critical operations with accountability for service delivery, quality, and regulatory compliance.
• Sound understanding of operational risk management, internal controls, audit readiness, and the application of policies and Functional Instruction Manuals (or equivalent control frameworks).
• Experience partnering with Compliance, Risk, Legal, Technology, and Business stakeholders, including managing escalations, audits, and change initiatives.
• Proven capability in workforce management, performance leadership, talent development, and succession planning within a regulated environment.
• Experience leading change, continuous improvement, and/or automation initiatives in an operations setting.
• Flexibility to work in different shift timings and on certain local holidays (as applicable)
• Proven track record of managing people for at least 2 years.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Professional certifications in financial crime, risk, or compliance (e.g., CAMS, ICA, ACAMS, or equivalent) preferred.
• Demonstrated people management experience is essential.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised
The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regard to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis. For more information about the enhanced vetting for this role please contact the recruiter for this role
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