M365 Admin

About Xerox Holdings Corporation

At Xerox, we make work, work! For more than 100 years, Xerox has continually redefined the workplace experience. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients and within our culture. Learn more at www.xerox.com and explore our commitment to diversity, inclusion and belonging.

We are seeking a highly motivated and skilled M365 Operations Support Specialist to join our team at Lexmark-Xerox. The successful candidate will be responsible for providing Level 2 (L2) support for Microsoft 365 (M365) tools, with a specific focus on Exchange Online, Teams, SharePoint, and OneDrive. This role will involve assisting with the day-to-day operations, troubleshooting, and maintenance of these platforms to ensure seamless and efficient functionality for our users.

Key Responsibilities

Exchange Online Support

• Monitor and maintain the Exchange On-Prem and Exchange Online environments.
• Monitor and maintain the health of the Exchange Online environment, ensuring optimal performance and availability.
• Troubleshoot email flow issues, mailbox permissions, calendar issues, and security settings.
• Perform group management and address other Exchange-related issues.
  
  

Teams Support

• Provide technical support for Microsoft Teams, including chat, meetings, and collaboration features.
• Manage Teams policies, settings, and permissions to ensure a secure and controlled environment.
• Resolve issues related to user access, connectivity, and integration with other M365 services.
• Assist with the deployment and configuration of Teams, including training and support for end users.
  
  

SharePoint and OneDrive Support

• Monitor and maintain the OneDrive environment, ensuring data integrity and availability.
• Grant necessary permissions on sites.
• Help users with file synchronization issues and data recovery.
• Manage storage quotas, sharing permissions, and security settings.
• Provide training and support for users to maximize the use of OneDrive for Business.
  
  

Generic Requirements

• Knowledge of Microsoft licensing models.
• Knowledge of app registration, enterprise application integration, and cloud identity models.
• Proactively monitor Microsoft updates.
• Remain up to date on future M365 product roadmaps.
  
  

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• 2–4 years of experience supporting M365 tools, particularly Exchange Online, Teams, SharePoint, and OneDrive.
• Strong understanding of M365 administration, troubleshooting, and best practices.
• Excellent problem-solving skills and the ability to work independently or as part of a team.
• Strong communication skills, both written and verbal, to effectively support and train end users.
• Certifications such as Microsoft 365 Certified: Teams Administrator Associate or Microsoft 365 Certified: Messaging Administrator Associate are a plus.